Miglange Kameni Djougoum

– Managed over 200 customer inquiries daily, ensuring positive experiences in digital banking support. – Ensured availability and responsiveness through multi-channel support, including email, chat, and phone. – Supervised teams, optimizing their KPIs in a fast-paced environment. – Resolved technical issues promptly, enhancing customer satisfaction. – Gathered and integrated customer feedback for service improvements in banking processes. – Maintained high performance metrics consistently, achieving 95%+ customer satisfaction scores. – Proposed actionable insights for improving customer service processes using Banking CRM.

– Aided account openings and mobilized significant deposits through effective customer service. – Promoted digital and remittance products, improving profitability in banking services. – Attended seminars on risk management and insurance relevant to digital banking. – Performed KYC-compliant risk analysis to ensure secure transactions. – Educated and resolved client complaints effectively, enhancing customer satisfaction.

– Developed client-focused proposals and reports to improve service quality. – Conducted market studies and data analysis to optimize services in the banking sector. – Improved service solutions through research and team collaboration in digital banking. – Generated insights from customer feedback to positively impact service quality.

– Delivered specialized courses in financial management at BSc and HND levels, focusing on digital banking principles. – Contributed to academic presentations and evaluated students effectively in banking and finance.