Miguel António

- Identifying and correcting hardware and software issues. - Communicating technical information to clients and partners. - Managing system updates.

Maintain good relationship with customers/partners. Communicate actively with customers/partners and Microsoft support engineers. Help customers/partners finding the most appropriate support engineer and provide them with regular updates. Understand the customers/partners needs and utilise all the available resources to expedite the resolution of their issues. Prioritise customers/partners request and cooperate internally to deliver the best resolution of their issues. Ensure customers/partners satisfaction.

Business or sector: Information and communication

Answer incoming calls and respond to customer’s emails. Management and resolve customer complaints. Provide product and service information to customers.