Miguel Neves

Led the architecture, design, and integration of NAS solutions, ensuring seamless alignment with supporting tools and systems. Drove automation and orchestration initiatives that enhanced efficiency, improved scalability, and optimized storage operations. • Architected, implemented, and administered enterprise storage infrastructures and integrated systems, ensuring high availability and performance across mission critical environments. • Designed and deployed high availability and disaster recovery (HA/DR) solutions, safeguarding business continuity and minimizing downtime. • Planned and optimized storage capacity and performance, reducing total cost of ownership (TCO) while meeting short and long term business demands. • Developed and maintained comprehensive documentation, including processes, SOPs, and low/high level designs, to standardize and improve operational efficiency. • Evaluated new hardware and software, conducting solution assessments, POCs, and audits to ensure best fit technologies and requirements. • Provided Level 3 expertise to Operations, resolving complex incidents and securing timely resolution.

Led the Storage Tower for Volvo Cars, overseeing Dell EMC storage and backup solutions. Managed vendor and service provider relationships to ensure seamless delivery and alignment with business needs. • Lead and mentor a global operations team of 8, driving continuous improvement and high performance. • Oversee worldwide storage infrastructure comprising 150+ devices, ensuring availability and reliability. • Develop operations roadmaps and processes, enhancing planning, delivery, and ongoing management. • Reduced incidents by 500% over two years through processes redefinition and proactive management. • Implement best practices and initiate projects to boost performance, resilience, and cost efficiency. • Manage capacity planning and reporting to align storage resources with evolving business demands. • Design disaster recovery and business continuity plans to safeguard critical operations. • Lead solution design and tailored documentation to support standardization and knowledge sharing. • Drive automation and transformation to optimize operational workflows and reduce manual effort.

Designed and implemented Dell EMC storage and backup solutions, Cisco UCS architectures, and VMware integrations. Provided pre-sales support and strategic advisory to align technology with business needs. • Provided technology consultancy, delivering tailored assessments, POCs, and strategic advisory. • Designed solutions and developed comprehensive documentation to support successful implementation and knowledge transfer. • Supported project management by securing deliverables and meeting critical deadlines. • Led installation, configuration, management, and migration of storage and backup solutions. • Designed and implemented Cisco UCS and VMware environments to enhance infrastructure performance • Managed customer relationships, fostering long-term partnerships.

Managed internal customer expectations and collaborated closely with other Teams in large-scale environments to ensure seamless operations. Oversaw diverse storage environments, including EMC High-End and Mid-Range solutions, NetApp, Hitachi HDS, ensuring optimal performance and reliability. • Designed storage solutions and developed documentation to support implementation and best practices. • Mentored team members and delegated tasks to maximize productivity and skill development. • Managed storage provisioning, configuration, and ongoing administration to ensure system reliability. • Performed performance tuning, reporting and troubleshooting to enhance efficiency. • Supported storage migrations, ensuring minimal disruption and successful transitions.

Managed large-scale Windows environments, including backups, Active Directory, and server implementations, ensuring data integrity and operational continuity. Administered IBM Tivoli Storage Manager and McAfee security solutions (including ePolicy Orchestrator) to safeguard enterprise systems and support reliable backup and recovery.