Miguel Santos

During this period, I supported Syntax’s Delivery organization as a PMO / Project Manager across a set of structured SAP engagements in North America, aligned with the North American time zone. In parallel, I maintained a separate, non-conflicting responsibility for a European program (Vinci) during EU working hours. Focus areas included project mobilization, governance, scope orchestration, risk control, cross-team alignment, and early-phase acceleration of deliverables. Circular Materials – Toronto, Canada Project Manager – SAP S/4HANA CDS Views Migration Led the replacement of 120+ BW/BEx queries with optimized CDS Views, improving performance and modernizing reporting. Oversaw functional assessment, specifications, development, testing, UAT, transport governance, and hypercare, ensuring alignment with BI, MM, SD, and FI teams. NineDot Energy – Brooklyn, New York, USA Project Manager – SAP Cloud ERP Expansion Delivered an eight-week initiative to enhance SAP Cloud ERP adoption: Booking & Reporting restructuring, redesign of WBS/Cost/Profit Centers, and activation of Asset Accounting for CapEx. Led the FP&A stream in SAP Analytics Cloud, including requirements, tenant setup, reporting, training, testing, cutover, and hypercare. Lundin Gold – Vancouver, Canada (Ecuador operation) Project Manager – ECC → S/4HANA RISE Conversion – Mobilization Led the first four weeks of the ECC to S/4HANA conversion, defining governance, structure, delivery cadence, and the CVI + S/4 strategy. Coordinated readiness checks, Simplification Items, dependency mapping, and risks. Established foundations for SUM, ATC, SPDD/SPAU, SU25, Fiori, interface remediation, and built the initial Gantt, RASCI, and communication model.

Successfully led global SAP HCM/Payroll SP updates and full landscape upgrade programs, aligning technical strategy with compliance and business continuity goals. Orchestrated modernization across 100+ servers and 15 databases, ensuring legal readiness, minimizing risk, and driving operational resilience through strong governance and change leadership. • Started by leading a fast-track SAP HCM/Payroll Support Package update project across 25+ countries, involving 80+ functional consultants. Ensured legal compliance, managed test coordination, change management, risk mitigation, and cut-over execution, while maintaining transparent communication with all stakeholders and providing executive-level reporting. • Subsequently, took ownership of the full SAP landscape architecture and upgrade strategy. Mapped all SAP and integrated systems (ECC EHP7, S/4HANA, BW/4HANA, SAP BTP, CPI, Ariba, SAP Analytics Cloud), applications, interfaces, OS, and databases. Designed tailored upgrade and maintenance roadmaps to align with SAP's support timelines and business needs. • Led a large-scale infrastructure upgrade initiative covering more than 100 servers and 15 databases, including OS upgrades (SUSE Linux, Windows) and database upgrades (DB2, SAP HANA, MSSQL). Directed performance and load testing efforts, coordinated change management processes, and ensured smooth cut-over execution.

Led the integration of non-SAP systems with SAP S/4HANA Cloud (Public Edition) for HR and FI processes across multiple countries using SAP BTP, CPI, and Concur. Managed post–go-live support, progressive country rollouts, and close collaboration with global functional teams. • Managed the integration of non-SAP systems from multiple countries into SAP S/4HANA Cloud (Public Edition) for time and expense reporting in HR and FI domains. • Led the use of SAP BTP, SAP CPI, and SAP Concur to establish reliable data flows. Oversaw end-to-end integration, post–go-live ticket handling, and the progressive onboarding of countries. • Role required strong coordination with global functional teams to ensure operational alignment and business readiness across regions.

Led SAP Release Management for S/4HANA and BW/4HANA on Azure Cloud, overseeing the full release lifecycle from planning to implementation. Need strong technical expertise and leadership in risk management, incident resolution, and cross-functional coordination to ensure efficient, high-quality releases. • Led and coordinated the end-to-end SAP release management process across multiple landscapes, including SAP S/4HANA and BW/4HANA on Azure Cloud, ensuring seamless integration of new versions across systems. • Developed and managed the release calendar, coordinating release planning, scheduling, and stakeholder alignment to ensure timely and efficient implementation. • Supervised and facilitated technical and functional testing phases, ensuring comprehensive validation of new releases and adherence to quality standards. • Managed the entire lifecycle of incidents and issues during the release process, leading problem resolution efforts and ensuring minimal disruption to business operations. • Mitigated risks by proactively identifying potential bottlenecks or conflicts and implementing solutions to prevent delays, ensuring a smooth and predictable release process. • Worked closely with cross-functional teams to ensure all release components were aligned with business needs, IT capabilities, and operational requirements, driving continuous improvements in the release process.

Spearheaded the strategic migration from SAP ECC EHP7 to S/4HANA with GCP cloud adoption, delivering a successful PoC in two key retail markets—setting the foundation for global rollout. Defined end-to-end technical architecture, optimized cloud resource usage (BTP, Ariba, CPI), and reduced projected migration volume by over 30%, improving performance and cost-efficiency. • Managed the brownfield migration and technical upgrade of SAP ECC EHP7 to S/4HANA, including cloud migration to Google Cloud Platform (GCP). • Designed and optimized the on-premises system to reduce migration volume and complexity, ensuring efficiency and cost control. • Delivered the prototype involving two countries in the retail sector, overseeing the full technical architecture and system landscape design. • Accountable for data migration, technical upgrade execution, and coordination of the technical team. • Defined the disaster recovery strategy, system monitoring, alerting, and security processes, as well as the batch job framework. • Supervised infrastructure planning, resource optimization across GCP, SAP Cloud, BTP, Ariba, and CPI, and managed network architecture and project budgeting.

Responsible for the definition and governance of the end-to-end cutover strategy for an SAP S/4HANA brownfield migration, ensuring business readiness, technical alignment, and controlled go-live execution in a highly integrated legacy environment. • Defined the overall cutover strategy, including communication plan, detailed cutover planning, contingency and rollback scenarios • Led production environment preparation, coordinating infrastructure readiness and system availability • Oversaw transactional and master data migration activities, ensuring data integrity and correct sequencing • Coordinated security and access readiness, enabling roles and authorizations for go-live • Supported business readiness and training coordination, ensuring organizational preparedness • Managed go-live deployment and hypercare support, acting as the central coordination point across technical and business teams

Short-term mission to review the architecture to replace 700+ SAP and OS, activity scripts with a mix of SAP and non-SAP tools, ensuring functional alignment and tool fit. Support for integration SAP Solution Manager with ServiceNow and Splunk. Contributed to SAP RISE strategy. • Designed and implemented the technical architecture to replace 700+ SAP activity scripts with SAP and non-SAP tools, reducing manual workload by 40% through functional mapping and solution optimization. • Coordinated cross-functional technical teams to deliver seamless integrations between SAP Solution Manager and third-party platforms such as ServiceNow and Splunk. • Supported SAP RISE strategy and PCE rollout by evaluating partner proposals, defining roles and responsibilities, and ensuring system readiness and architectural alignment.

Conducted a short-term architectural review of an S/4HANA solution, assessing design alignment with best practices, scalability, and integration readiness. • Conducted a high-level review and redesign of the future S/4HANA landscape, ensuring technical soundness and strategic alignment for multi-client and multi-landscape integration during the migration from SAP R/3. • Designed the integration approach between existing R/3 systems and the new S/4HANA environment, addressing complexity across parallel landscapes and minimizing migration risk. • Delivered strategic architectural recommendations, demonstrating advanced technical knowledge of SAP system design, integration strategy, and cloud transformation planning.

Acted as SAP IT Service Management lead during a strategic transition to Microsoft Dynamics, ensuring business continuity and system integrity. Oversaw SAP stability and supported data migration until the successful handover to the new ERP platform. • Acted as the SAP ITSM lead during a strategic ERP transition program to Microsoft Dynamics, ensuring uninterrupted SAP operations and business continuity throughout the migration. • Maintained system integrity and availability, coordinated incident resolution, and ensured alignment with internal stakeholders and implementation teams. • Oversaw the SAP data readiness and provided operational support until full migration and successful handover to the new Microsoft Dynamics platform. (SAP system to be decommissioning)

Managed a successful SAP upgrade project across two landscapes (ECC EHP4→EHP8 and SCM 5.10→SCM 7 EHP3), ensuring legal compliance in Northern and Eastern Europe and preparing for S/4 migration. Oversaw budget, planning, cutover, and hypercare, coordinating cross-functional teams across multiple countries. • Manage a large-scale ERP upgrade project (ECC EHP4 to EHP8 and SCM 5.10 to SCM 7 EHP3) across five SAP landscapes, ensuring compliance in Northern and Eastern Europe and enabling S/4HANA readiness. • Oversaw full project delivery, including budget control, multi-country team coordination, detailed cutover planning, timeline management, and stakeholder engagement. • Acted as SAP Integration Manager in coordination with SAP RISE and migration partners, negotiating service options and aligning technical requirements with strategic objectives. • Led release management across all five SAP landscapes and managed a team of 26 senior SAP developers, ensuring delivery quality, technical consistency, and on-time execution. • As Cutover Manager, defined and maintained the cutover plan with IT, business units, and implementation partners, conducted workshops and steering meetings, and managed risk mitigation and issue resolution. • Used Jira and Panaya software to monitor testing progress, supported Go/No-Go decision-making processes, and led hypercare coordination, including incident follow-up, prioritization, and resolution planning.

SAP Cloud Architect in a Gartner engagement for a major telecom client in Brazil, designing scalable cloud architecture and integration strategy. Provided expert guidance on SAP landscape modernization and cloud adoption aligned with business transformation goals. • Brought advanced SAP technical expertise to design and plan the migration of complex SAP system landscapes to Azure, OCI, and AWS, ensuring robust architecture, scalability, and security. • Defined cloud transformation strategies and SAP modernization roadmaps, applying deep knowledge of SAP infrastructure and integration to support enterprise-wide digital initiatives. • Oversaw release planning and coordinated cross-platform migration calendars, aligning IT and business teams to ensure minimal disruption and optimal sequencing. • Led technically intensive cutover planning across SAP and non-SAP systems, managing interdependencies and ensuring execution excellence through rigorous coordination and risk control.

Provided technical leadership and architecture guidance for SAP S/4HANA RISE in Azure, ensuring system optimization and service continuity. Led release management, change coordination, and contributed to vendor selection through RFI/RFQ processes. • Acted as part of the SAP Competence Center, providing expert technical leadership, architecture definition, and service portfolio oversight for SAP modules (SD, MM, FICO) and interfaces. • Conducted technical reviews and optimization assessments of S/4HANA on SAP RISE and Azure Cloud, delivering recommendations for performance, reliability, and cost-efficiency improvements. • Supported the preparation of RFI/RFQ processes and contributed to the selection of a new SAP service provider through technical evaluation and stakeholder coordination. • Served as the technical reference for SAP maintenance and new solution design, ensuring alignment with business and IT objectives. • Managed release planning and calendar updates, while ensuring execution of technical BAU operations, change management, and cutover activities.

Led the technical management of SAP integration and upgrade programs, ensuring alignment across on-premises and cloud systems. Oversaw cross-functional teams, Solution Manager optimization, and large-scale change coordination across a 1,200-system SAP landscape. (Parttime from November 2020 to November 2022) • Directed the technical management of SAP upgrades and integration projects, ensuring delivery on time, on scope, and aligned with enterprise architecture. • Managed cross-functional and offshore teams, coordinating operations, cutover, testing, and hypercare activities across SAP and hybrid environments. • Oversaw implementation and optimization of SAP Solution Manager (BPMON, TECHMON, CHARM, EEM, UPL, DVM, SLR), including annual maintenance and budget planning. • Led cloud migration initiatives from on-premises to OSTC and later to T-Systems Cloud, ensuring continuity and technical consistency. • Served as PMO and steering group member, managing change coordination across 1,200+ SAP systems, and aligning functional needs with technical monitoring strategies.

Led SAP service delivery within the SAPHIR program, ensuring the successful integration of new business applications and the continuous improvement of a large and complex SAP landscape (ERP, TM, EM, CRM, GRC, GW, EP, BW, SLT, BOBI and Solution Manager). Responsible for stabilizing key HANA-based systems, managing critical incidents and coordinating cross-functional technical teams. • Ensured operational stability of BW, SLT and BOBI environments on SAP HANA, working closely with BI teams to resolve recurring issues. • Managed Level 2 and 3 incidents coordinated change execution and implemented preventive actions across SAP operations. • Supported cloud migration activities and system upgrades, aligning with release planning and technical governance. • Designed, reviewed and validated architecture, installation and operational documentation for SAP BT domain applications. • Acted as the main interface between Infrastructure, Architecture, Studies teams and offshore support groups. • Led the integration of SAP PLM with ECC, ensuring functional and technical alignment. • Oversaw delivery processes focused on standardization, automation and production industrialization. • Served as technical reference for BW, BOBI, SLT, Gateway, Fiori, IdM 7.2→8.0, Ping Federate and SAP HANA (including HANA 2.0 prototype). • Built the cutover plan with business stakeholders, defining testing scope, module readiness and multi-environment test scheduling.

• Contractor Management; • Evaluation and definition of the services to be contracted; • Negotiation of the contract of provision of services for SAP Systems Admin; • Identification and Coordination of priority tasks; • Knowledge sharing Training;

Responsible for managing the SAP technical landscape and delivering multiple infrastructure and application upgrades, ensuring performance, availability (Run & BAU) operational reliability across a complex SAP ecosystem. Coordinated cross-functional technical teams, governed project execution and secured business readiness for several critical migrations and Upgrades. • Drive the end-to-end upgrade of SAP Solution Manager 7.1 → 7.2, ensuring strict governance, architectural alignment and on-time delivery across multiple parallel SAP programs. • Orchestrated cutover, Go/No-Go, hypercare and release management, while resolving risks, optimising PLM–ECC performance and coordinating global on/offshore technical teams. • Built and implemented advanced monitoring and alerting frameworks (Job Monitoring, EEM), delivering training and knowledge transfer to secure long-term operational excellence.

Responsible for service delivery and technical governance of the SAP Solution Manager 7.1 → 7.2 upgrade, ensuring alignment across architecture, parallel SAP programs and global support teams. Oversaw project governance, performance optimisation and operational readiness, while also serving as the SME for monitoring, alerting and post-implementation support frameworks. • Drive the end-to-end upgrade of SAP Solution Manager 7.1 → 7.2, ensuring strict governance, architectural alignment and on-time delivery across multiple parallel SAP programs. • Orchestrated cutover, Go/No-Go, hypercare and release management, while resolving risks, optimising PLM–ECC performance and coordinating global on/offshore technical teams. • Built and implemented advanced monitoring and alerting frameworks (Job Monitoring, EEM), delivering training and knowledge transfer to secure long-term operational excellence.

Responsible for supporting, optimising and evolving SAP technical landscapes, ensuring stability, performance and availability across heterogeneous SAP environments, while contributing to upgrade strategy, release governance and operational excellence initiatives. • Delivered Level 2 SAP technical support across complex SAP landscapes, ensuring stability, incident resolution and continuity of Run & BAU operations. • Analysed and reviewed SAP upgrade strategies across multiple SAP platforms (ECC, BW, BO, CRM, SRM, IdM), supporting roadmap definition and technical decision-making. • Led technical performance optimisation initiatives, covering workload analysis, memory management, buffering strategies, locking behaviour, load distribution and RFC optimisation. • Contributed to the design and operation of high-availability SAP landscapes, optimising cost, resilience and deployment models. • Executed and coordinated core SAP administrative operations, including system refreshes, client copies and landscape synchronisation activities. • Maintained and enhanced SAP Solution Manager 7.1, including ChaRM implementation, testing coordination, end-user training, system governance and cutover support. • Planned and coordinated release management activities for systems within scope, ensuring controlled deployments and alignment with business timelines. • Reviewed and implemented SAP BW and ECC data archiving strategies to improve system performance and data lifecycle management. • Authored operational manuals, technical procedures and system documentation to support standardisation and knowledge transfer. • Planned and executed SAP, OS and database upgrades (AIX 6.1 → 7.1, DB2 9.7 → 10.5), ensuring minimal disruption and controlled transitions. • Designed and implemented DB2 10.5 compression strategies, improving storage efficiency and database performance.

Responsible for designing and governing ongoing SAP maintenance and operational improvement services, acting as the interface between business and technical teams to ensure system stability, optimisation and controlled delivery across integrated SAP landscapes. • Designed and governed ongoing SAP maintenance and support service models, ensuring stability, scalability and cost-efficient operation across complex SAP landscapes. • Acted as the primary interface between business stakeholders and cross-functional technical teams, translating business needs and SAP recommendations into structured delivery plans. • Led time and cost optimisation initiatives across SAP landscapes, improving operational efficiency, service levels and delivery predictability. • Defined and governed SAP landscape monitoring, job scheduling and operational control frameworks using SAP Solution Manager. • Planned and coordinated SAP cutover, integration and release activities, ensuring controlled transitions and minimal business disruption. • Drove risk identification, mitigation and issue resolution across projects, maintaining alignment with scope, timelines and quality targets. • Coordinated multi-team SAP project delivery across integrated systems, ensuring governance, accountability and on-time execution. • Contributed to SAP platform evolution initiatives, including Solution Manager and Identity Management strategy, prototyping and roadmap preparation.

Responsible for governing and evolving complex SAP landscapes, ensuring operational stability, cost efficiency and controlled delivery of Run & Change initiatives. Led cross-functional teams, coordinated stakeholders and enforced project governance to secure reliable system operations and successful SAP transitions. • Designed and governed SAP landscape maintenance and support models, ensuring stability, scalability and cost-efficient Run & Change operations. • Acted as the central coordination point between business stakeholders and cross-functional technical teams, translating requirements into executable SAP delivery plans. • Led SAP landscape optimization initiatives (cost, performance and availability), improving service predictability and operational resilience. • Planned and governed SAP cutover, integration and release activities, ensuring controlled transitions with minimal business disruption. • Drove project governance, risk management and issue resolution across integrated SAP landscapes, securing on-time delivery within agreed scope and quality targets.

Responsible for planning and coordinating the delivery of SAP infrastructure and content management solutions, ensuring architectural alignment, effective communication and controlled execution across parallel SAP initiatives. • Coordinated the planning and delivery of the SAP Content Server implementation, ensuring technical alignment and operational readiness. • Governed cross-team coordination, including status tracking, issue and risk management, and escalation handling across parallel SAP initiatives. • Led communication and enablement activities, including coordination of technical training and execution of structured communication plans.

Responsible for the administration, roll-out and optimisation of SAP R/3 and SAP BW systems, ensuring system performance, stability and compliance with SAP technical standards across heterogeneous infrastructures. • Performed roll-out, tuning and optimisation of SAP BW and SAP R/3 environments on AIX with Oracle and MaxDB, including system administration, workload analysis, kernel upgrades and support package installations. • Managed day-to-day SAP Basis operations such as job scheduling (UC4), transports, authorisations, client copies, table reorganisation and index maintenance. • Conducted system audits and implemented SAP-recommended preventive action plans, improving performance, reliability and operational readiness across multiple SAP systems.

Responsible for the administration, monitoring and optimisation of large-scale SAP landscapes, ensuring performance, availability and stability across heterogeneous systems, databases and operating systems. • Delivered end-to-end SAP Basis administration across ECC, BW, APO, SCM, CRM (ABAP & Java) and Solution Manager landscapes, including monitoring, alerting, workload management, clusters, logon groups, transports and authorisations, supporting environments with up to 7,000 daily users and multi-terabyte Oracle databases. • Executed SAP upgrades and maintenance activities, including BW 3.5 → 7.0 upgrades, support package implementations for SCM and LiveCache, kernel upgrades and homogeneous system copies across Unix, HP-UX and Windows platforms. • Provided operational SAP Basis support across multiple enterprise clients, managing daily health checks, database and disk optimisation, cluster operations and integration between SAP XI and external systems (SRM, CRM, APO).

Appointed as Country Manager, responsible for the establishment and expansion of the French subsidiary of a Portuguese telecommunications company. Led operations, team build-up, commercial development, and financial governance, ensuring a successful market entry and sustainable growth in France. • Led the legal setup and operational launch of the French subsidiary, ensuring regulatory and corporate compliance • Built and managed local and relocated teams (30+ people), covering delivery, operations, and field execution • Oversaw telecommunications network construction projects, ensuring delivery quality, timelines, and client satisfaction • Managed P&L, financial planning, and executive reporting, maintaining cost control and operational visibility • Drove commercial development, customer and supplier management, and negotiation of new projects and partnerships

Co-Founder and Chief Executive Officer, responsible for the creation, growth, and full lifecycle management of an international technology company. Led strategy, team scale-up, commercial development, financing, and governance from incorporation to structured closure. • Founded and legally incorporated the company in Portugal, defining its corporate structure and operating model • Built and led a 50-person organization, covering delivery, sales, and operations across Portugal and international markets • Defined and executed company strategy, including market positioning, service portfolio, and growth roadmap • Led commercial negotiations with customers, suppliers, and strategic partners • Managed financial governance and funding activities, including VC and Business Angel discussions, PwC audit processes, and the orderly legal closure of the company

Held joint responsibility for commercial strategy and operational delivery within telecommunications network projects, managing teams, budgets, client relationships, and international engagements across multiple markets. • Led engineering and network construction projects, ensuring delivery quality, timelines, and operational control • Owned budget planning and execution, including cost control and financial monitoring • Built and managed commercial and operational teams (≈10 people) • Managed customer and supplier relationships, including contract negotiations • Prepared and negotiated commercial proposals and new business opportunities • Delivered operational and financial reporting to senior management • Supported international projects in Spain and the Dominican Republic

While completing my university degree, I gained early professional exposure through a series of vacation and part-time roles across technical, operational, and administrative functions. These experiences provided hands-on learning, responsibility, and a strong work ethic from the start of my career. • Autexpor – Non-specialized employee, supporting day-to-day operational activities • Sociedade de Construções Amadeu Gaudêncio – Job Scheduler, assisting in work planning and coordination • Tenenge Portugal – Technical Archivist, managing technical documentation and records • MBSS – Network Infrastructure Designer, supporting the design of basic network infrastructure