Mihai Avramescu

As a Support Escalation Engineer (SEE), I provide top-tier customer support for complex level 3 technical issues, specializing in troubleshooting and resolving problems across Office 365, particularly with SharePoint Online, OneDrive, and their integration with Office and other technologies. I collaborate closely with cross-functional teams, including engineering, product management, and customer success, to address and mitigate technical challenges, ensuring a seamless customer experience. I am committed to sharing knowledge and best practices with my peers, enhancing the team's overall capabilities. I take pride in mentoring and training other engineers, fostering a collaborative and growth-oriented environment. By utilizing advanced troubleshooting methods and tools, I tackle technically complex problems, ensuring timely resolution within SLA commitments. My work is distinguished by a good understanding of SharePoint Online and OneDrive, strong problem-solving and analytical skills, and excellent communication and collaboration abilities. I excel under pressure, effectively managing multiple priorities to deliver exceptional customer support and drive technical excellence. Additionally, my mentor contribution within the DP Academy program have had an important impact on the development of our new generation of SMEs. This effort was recognized by the Microsoft CSS Organization with a Spotlight award in FY'24 Q3.

My role is one of 3rd level support (last point of escalation before the developers, so called PG), on Office 365 (Office deployment and installation, Office Core, Office DEV, Office integration with OD4B and SharePoint Online, Office for Mac etc.) handling different complex issues for our EMEA/Worldwide customers. Performing technical recoveries and in-depth issue analysis, assisting customers directly when the complexity of the cases/escalations or political reasons calls for it. I've been involved in different training courses and brown bag deliveries internally or externally, in person at the vendor or online, evaluating the engineers from a technical point of view etc., sometimes conducting technical interviews. Participated in mentoring of new hires during the ramp up period and helped them grow technically/ personally to either senior or more interesting positions in accordance with their character and vision, with 15+ mentees in almost 8 years with Microsoft.

My role is one of 3rd level support (last point of escalation before the developers, so called PG), on Office 365 (Office deployment and installation, Office Core, Office DEV, Office integration with SharePoint Online, Office for Mac etc.) handling different complex issues for our EMEA/Worldwide customers. Performing technical recoveries and in-depth issue analysis, assisting customers directly when the complexity of the cases/escalations or political reasons calls for it. I've been involved in different training courses and brown bag deliveries internally or externally, in person at the vendor or online, evaluating the engineers from a technical point of view etc., sometimes conducting technical interviews. Participated in mentoring of new hires during the ramp up period and helped them grow technically/ personally to either senior or more interesting positions in accordance with their character and vision, with 15+ mentees in almost 8 years with Microsoft.

Technical Support Engineer Office 365 & OCSI (SharePoint integration with Office) at Microsoft supporting world wide Premier customers on various Office integration with SharePoint(2010-2016 On Premise and also SPO - Online) issues, especially in English and Italian languages.

Technical Support Engineer Office Core&Office 365 at Microsoft on Western Europe.