Minu Antony

– Lead comprehensive requirements elicitation, stakeholder consultations, and in-depth business process evaluations to uncover gaps, risks, and opportunities for operational improvement. – Translate complex business needs into functional and non-functional specifications, user stories, workflow diagrams, and data-driven documentation for development teams. – Perform data analysis, trend evaluation, and KPI monitoring to support evidence-based decision-making and optimise organisational performance. – Collaborate with cross-functional teams to drive process optimisation, digital transformation, and system enhancement initiatives, ensuring alignment with business objectives. – Support UAT planning, test case validation, change management, and solution implementation, ensuring deliverables meet quality, regulatory, and operational standards.

– Conducted end-to-end requirement analysis by gathering business needs through client meetings, workshops, and stakeholder interviews, ensuring alignment with strategic objectives across major airline projects. – Performed manual and automated testing of iCargo modules, including integration testing with booking, sales, operations, and MRA systems, ensuring compliance with business rules and IATA/industry regulations. – Led UAT cycles by preparing test scenarios, guiding end-users, validating business outcomes, and ensuring successful Go-Live readiness for multiple airlines such as British Airways, Air France-KLM, ANA, Asiana, and Etihad. – Translated business needs into BRDs and Functional Specifications, mapped existing workflows, identified process gaps, and recommended efficiency-driven digital solutions to optimise operational performance. – Collaborated closely with technical teams to ensure accurate translation of requirements into system functionality, while identifying, documenting, and resolving defects through JIRA and maintaining complete test documentation. – Delivered client-facing solution presentations, prototypes, and data insights, while managing all project communications, maintaining transparency, and supporting clients during and after implementation. – Supported server setup and environment maintenance, conducted customs and ACAS module Go-Live activities, performed API testing using Postman/SoapUI, and provided end-user training and long-term process improvement guidance.

– Designed and executed detailed test plans, test cases, and end-to-end scenarios across functional, integration, regression, usability, and accessibility testing, ensuring full coverage for web, mobile, and enterprise applications. – Led system testing and UAT cycles for new implementations, upgrades, and integrations, collaborating with developers, business analysts, project managers, and end-users to validate functionality, resolve issues, and ensure seamless releases. – Managed and maintained test environments by preparing accurate datasets, updating scripts, configuring systems, and documenting processes to support consistent and repeatable testing. – Identified, reproduced, and escalated defects through JIRA, provided structured reports and root-cause analysis, communicated risks and progress via Confluence, and validated fixes to deliver high-quality, defect-free software. – Introduced QA best practices and tools, mentored junior testers, reviewed deliverables, and ensured compliance with organisational and industry standards, contributing to improved testing efficiency, quality, and client satisfaction.

– Maintained hospital IT infrastructure, performing daily troubleshooting and preventive maintenance to ensure uninterrupted clinical and administrative services. – Configured and supported electronic health record (EHR) and medical software applications, assisting clinical staff with technical issues, workflow optimization, and system navigation. – Coordinated with healthcare software vendors to resolve technical problems promptly and conducted root cause analysis to prevent recurrence. – Monitored and executed regular data backups to protect sensitive patient information, ensuring compliance with healthcare data security standards and GDPR. – Oversaw the upkeep of data equipment, diagnostic systems, and computer rooms, ensuring optimal performance and reliability for critical healthcare operations. – Provided technical training and guidance to healthcare staff, improving digital literacy and efficiency in using medical IT systems.

– Led full end-to-end testing lifecycles across banking, retail, and healthcare projects, ensuring products met strict technical, regulatory, and client expectations. – Designed and executed detailed manual and automated test cases, validating core functions, integrations, edge scenarios, and critical system workflows. – Conducted thorough defect analysis, documented issues with clarity, and collaborated with developers and analysts to drive efficient resolution. – Coordinated UAT activities, supporting client teams in validating features and confirming compliance with real-world business processes. – Improved overall QA efficiency by optimizing test processes, refreshing test environments, and integrating automation practices in line with industry quality standards.

– Performed structured functional, integration, system, and regression testing to verify stability, performance, and compliance with business and technical requirements. – Authored and maintained robust test scenarios and scripts, translating business rules and technical specifications into actionable test coverage. – Logged, tracked, and prioritized defects using structured reporting, providing clear replication steps and supporting fast turnaround with cross-functional teams. – Facilitated UAT by preparing documentation, guiding stakeholders through test execution, and ensuring gaps were addressed before deployment. – Boosted test productivity by developing and maintaining automation scripts that reduced manual effort and accelerated release cycles.