Mirriam Ntshelleng Molefe

• Acted as the go-to person for agents needing assistance with complex customer queries, ensuring prompt and accurate issue resolution. • Stayed up to date with Expedia’s travel policies and procedures, effectively communicating changes to ensure compliance. • Provided training and coaching to new hires and underperforming agents, identifying knowledge gaps and collaborating to close them.

● Provide top-notch call servicing and support to US-based client companies. ● Proactively engage in retention and sales initiatives/campaigns. ● Conduct thorough account reviews to enhance customer satisfaction. ● Troubleshoot mobile device issues and provide technical support. ● Verify documents for ACP Programme applications via email and chat. ● Resolve customer inquiries and concerns in a timely manner. ● Verify documents for ACP Programme applications via email and chat

Responsible for answering inbound and Outbound phone calls for all T & E products. Assisting consumers with their TU online accounts , Resetting username and passwords Cancelling their online subscriptions Processing Payments Adding new Credit/Debit cards for payment processing Navigating Customer on the TU website Assisting with Technical and Billing queries Support both customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.

TECHNICAL SUPPORT

Customer service agents, receiving incoming calls from clients with techinical , billing and accounts queries and assiting them with new accounts . Been on a 2ic postion as a stand in supervisior , managing the team, taking charge and doing they weekly perfomance .