Moaaz Akram
Technical Support Specialist
Salary / Daily rate
Cairo, Cairo Governorate, Egypt
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Ex-Amazon specialist with 5+ years in customer experience, data analysis, and technical support across fintech and telecom. Proven track record of improving efficiency, leading development teams, and delivering ML-powered insights. Expert in AI/data science, customer retention, and cross-functional collaboration to drive measurable business results.
Work experience
Customer Support Specialist
Preply
Feb 2025 - Present
1 year 9 months
Remote, OR 97458, USA
AI & Data Science Intern
Digital Egypt Pioneers Initiative - DEPI
Oct 2024 - May 2025
8 months
Hybrid
Amazon
May 2022 - May 2025
3 years 1 month
New Cairo City, Cairo Governorate, Egypt
Account Department Specialist
Oct 2023 - May 2025
1 year 8 months
New Cairo City, Cairo Governorate, Egypt
Resolving account issues with cross-team collaboration, improving efficiency and customer satisfaction.
Customer Service Representative
May 2022 - Oct 2023
1 year 6 months
New Cairo City, Cairo Governorate, Egypt
Assisting customers with orders, resolving issues, and maintaining a high level of customer satisfaction.
Data Analyst
OutlierFreelance
Nov 2024 - Mar 2025
5 months
Remote, OR 97458, USA
Conducting anomaly detection and applying machine learning for actionable insights from data.
Business Development Intern
Asmrica
Nov 2024 - Dec 2024
2 months
New Cairo City, Cairo Governorate, Egypt
Supporting market research, sales analysis, and client outreach to drive business growth.
Software Engineer Intern
Fawry
May 2024 - Oct 2024
6 months
6th of October City, Giza Governorate, Egypt
Technical Support Specialist
VOIS
May 2024 - Aug 2024
4 months
Remote, OR 97458, USA
Managing UK customer technical inquiries and sales related to telecommunications
Technical Support Specialist
Teleperformance
Jan 2023 - May 2023
5 months
On-site
Handling customer inquiries and providing technical support and sales assistance for TV services.
Network Penetration Testing Trainee
Security Meter Academy
Jul 2022 - Aug 2022
2 months
Giza, El Omraniya, Giza Governorate, Egypt
Identified and documented security vulnerabilities to improve network security by 40%.
Data Analyst
AppenFreelance
Feb 2019 - Jul 2020
1 year 6 months
Remote, OR 97458, USA
Performed data annotation tasks, labelling data sets for machine learning and AI projects. Tasks included text classification, image tagging, and voice-to-text analysis, ensuring high-quality and consistent results.
Technical Team Lead
Light Up
Mar 2020 - Jul 2020
5 months
Cairo, Cairo Governorate, Egypt
Led development teams to create educational websites, increasing productivity by 25%.
Outbound Telemarketer
BDO Esnad
Aug 2019 - Dec 2019
5 months
On-site
Specialized in booking hotel accommodations for USA expo attendees, generating leads and driving successful reservations.
Pharmacy Operations Manager
Dr. Akram Alhajj Pharmacy
Feb 2015 - Oct 2018
3 years 9 months
Banha, Qism Banha, Banha, Al-Qalyubia Governorate, Egypt
Managed operations, inventory, customer service, and compliance in a family-owned pharmacy.
Education
University of Cincinnati
Bachelor's
2018 - 2023
5 years 2 months
Future University in Egypt
Bachelor's degree
2018 - 2023
5 years 2 months