Mohamed Ali Barhoumi

Designing, deploying and maintaining enterprise Cisco Unified Communications platforms, including CUCM, UCCX (Contact Center Express), Unity Connection, and IMP (Presence). Building IVR workflows and custom scripts in Cisco UCCX Script Editor, incorporating REST API calls, database validation, retry logic, and multilingual menu trees. Integrating open-source Asterisk-based VoIP solutions with Cisco proprietary systems to create hybrid platforms, including configuring remote Asterisk client extensions over FTTH connections Developing and customizing AI-powered voicebot assistants using Python (PJSUA/PJSIP libraries), integrating real-time SIP signaling with FastAPI backends for automated call handling and intelligent responses. Deployed and administered Calabrio ONE and Oreka call recording platforms integrated with Cisco CUCM/UCCX via CTI, configuring rule-based recording, secure metadata storage in SQL databases, data server management, playback features for quality assurance and regulatory compliance. Configuring and optimizing SIP trunks, voice gateways, dial plans, recording solutions, and Webex Calling integrations for high availability and performance. requirements analysis, implementation, testing, documentation, and ongoing optimization of voice infrastructure.

Led server hardware deployments and administered vSphere and Hyper V virtual environments to guarantee a resilient and scalable IT infrastructure Proficient administration of Windows Server, Active Directory, and Group Policy Skillfully maintained and administered VoIP systems, enhancing communication efficiency and reliability Updated and migrated open-source applications, coupled with proficient management of Apache2 web services and cloud flare DNS configuration

Expert in managing Yeastar IP PBX and Yealink IP Phones, delivering high-performance VoIP solutions Specialized in optimizing VoIP infrastructure for peak efficiency and reliability Profound understanding of Yeastar IP PBX setup and ongoing system maintenance Proficient in troubleshooting and support for Yealink telephony equipment Executed comprehensive testing and validation of Yeastar IPBX and gateway solutions Skilled at integrating peer and SIP trunks with provider CPE routers Provided pivotal technical support to sales teams, enhancing product knowledge and service offerings