Mohamed Ali Krichen
IT Engineer | Networking & Cybersecurity.
Salaire / Taux journalier
Ariana, Tunisie
Freelance, ouvert au CDI
Expertises
Langues
Expérience de travail
Technical Solutions Consultant II - Wireless Technologies
HPE Aruba Networking
avr. 2022 - Présent
4 ans 7 mois
Ariana, Tunisie
-Troubleshoot complex wireless networking issues, including authentication, RF interference, roaming, latency, throughput degradation, DHCP/DNS failures, and client compatibility. -Provided technical support to enterprise and MSP customers for SaaS platforms such as HPE GreenLake and HPE Aruba Central. -Worked closely with backend and engineering teams to report defects and bugs (drafts for Jira and documentations). -Managed 20+ support cases per day during peak periods while consistently delivering high-quality customer support. -Delivered support through email, messaging, and live remote troubleshooting sessions, ensuring timely and effective issue resolution. -Consistently ranked among top performers for SLA and CSA
Final Year Project (Engineering Degree)
DataEra
janv. 2021 - mai 2021
5 mois
Tunis, Tunisie
Implementation of open-source security solutions for real-life use.
Final Year Project (Bachelor’s Degree)
Tunisie Télécom
janv. 2018 - juil. 2018
7 mois
Tunis, Tunisie
Design and development of IP/MSAN site management and monitoring tool for Tunisie Télécom.
Formation
El Wafa high school Ariana
Baccalaureat , Technological Studies
Higher Institute of Computer Science - Tunisia (ISI)
APPLIED BACHELOR'S DEGREE , COMPUTER NETWORKS:Administration of networks and service
ESPRIT
NATIONAL DIPLOMA OF COMPUTER ENGINEERING , NIDS (Network, Infrastructures & Data Security)
Licences et certifications
CompTIA Security+
Délivré le : janv. 2026
Fortinet Network Security Expert Level 2: Certified Associate
Délivré le : janv. 2026