Mohamed Amine Rezgui
Technical Support Specialist
Salary / Daily rate
Tunis, Tunisia
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Technical support specialist with 10+ years of expertise in hosting, helpdesk, and IT infrastructure. Proven track record managing incidents, troubleshooting complex hosting/DNS issues, and providing tier 1 support across multiple platforms. Specialized in cPanel, Windows Server, and production support with focus on SLA compliance and customer satisfaction.
Work experience
hosting Support
HostPapaFreelance
Aug 2024 - May 2025
10 months
Remote, OR 97458, USA
-Provide tier 1 technical support via chat, phone, and ticket system -Troubleshoot issues related to website hosting, domain names, DNS, email configuration, and cPanel -Guide customers through problem-solving processes clearly and patiently -Escalate unresolved issues to appropriate internal teams -Document support interactions and maintain customer records -Contribute to knowledge base articles and internal documentation -Stay updated on new features and technologies related to hosting and web services
technical support specialist
Web Hosting Canada (WHC)
Nov 2023 - Aug 2024
10 months
Gouvernorat Tunis, Tunisie
Workstation Support Specialist
DXC Technology
Jul 2022 - Aug 2023
1 year 2 months
Tunisie · Hybrid
Production Support - Manages day-to-day incidents/service requests and problems in the IT environment - Responsible for resolving incident/service request/problem tickets and coordinate incidents solving activities - Ensuring all SLAs defined for Production Support are met - Establish and build collaborative working relationship with business users, development team and IT partners - Supports the IT Service Continuity Management activities relating to the relevant production applications - Provides on-call support for the production environment
Assistant back-office
Free2move
Mar 2022 - Jul 2022
5 months
Tunisie
Skills: Expérience client · Réseaux informatiques
Responsable technique
Genapi
Mar 2021 - Oct 2021
8 months
providing technical assistance support related to computer systems, hardware, and software
Représentant de compte
Teleperformance
Sep 2019 - Mar 2020
7 months
Athens, Greece
help customers with complaints and questions give customers information about products and services take orders, and process returns
Responsable développement commercial
BDA Tech & Media ( BDA Corp )
Jun 2018 - Mar 2019
10 months
Hanoi, Vietnam
taking care of new costumers Promoting Thomas Cook products and intended for the safety of our customers
Technicien maintenance
NRJ Mobile
Sep 2016 - Jul 2017
11 months
receiving incoming calls business case management seeking for technical breakdowns and incidents
Agent d’assurances
SPB Group
Dec 2015 - Jul 2016
8 months
Tunis, Tunisia
Search for the best price after competitive bidding handling of requests, and creation of files
Agent financier
PayPal
Nov 2014 - Jul 2015
9 months
account management and transaction monitoring: B to C accompanying the client during the initial phase and the association of these bank details with the PayPal accounts
Assistance technique
Teleperformance
Mar 2014 - Oct 2014
8 months
Tunis, Tunisia
full technical support and remote assistance verification and adaptation to customer bills and refund request.
Technicien support
Stream Global Services
Jan 2011 - Mar 2014
3 years 3 months
Tunis, Tunisia
Technical Assistant at HP HP costumer care training Participation in continuing education on HP products and customer support Communication of various events and platelets commercial