Mohamed El Kojok
Business Analyst
Salaire / Taux journalier
Clermont-Ferrand, France
Freelance, ouvert au CDI
Peut venir sur site
Expertises
À propos
Introduction
I am an Account Manager with a background in Business Analytics from Clermont School of Business (formerly ESC Clermont Ferrand), a triple-accredited Grande École founded in 1919.My role focuses on driving client success through data-driven insights, relationship building, and strategic account growth in dynamic business environments.I firmly believe that the cornerstone of effective account management lies in clear communication, trust, and collaborative teamwork. While analytics provide the data foundation, true impact comes from translating insights into actionable strategies that align with client goals and foster long-term partnerships.I'm passionate about client-facing interactions and team building, creating environments where open dialogue and shared objectives fuel collective achievements and innovation.My philosophy revolves around integrating analytical rigor, interpersonal skills, and leadership to deliver client value that is measurable, sustainable, and growth-oriented.
Expérience de travail
EDGE MANAGEMENT S.A.L.
avr. 2025 - Présent
1 an 7 mois
Zouk Mosbeh, Liban
Account Manager
juil. 2025 - Présent
1 an 4 mois
Zouk Mosbeh, Liban
– Led and coached a dedicated operations support team, overseeing ticket management, issue resolution, and day-to-day performance. – Monitored ongoing operational cases to ensure timely resolution, root-cause prevention, and continuous service stability. – Partnered closely with clients and internal stakeholders to prioritize requests, communicate progress, and align on resolution plans.
Business Analyst Intern
avr. 2025 - juil. 2025
4 mois
Zouk Mosbeh, Liban
– Improved operational efficiency by identifying recurring issues, optimizing workflows, and strengthening team processes for proactive support. – Consolidated and analyzed data from multiple Excel sources into a centralized system to improve maintenance efficiency and resource allocation. – Acted as a liaison between business users and IT teams, translating user needs into clear, actionable requirements
Account Manager
nov. 2021 - juil. 2023
1 an 9 mois
Jounieh, Liban
– Lead a dedicated team in handling tickets and operational challenges, providing guidance, training, and performance oversight. – Follow up on ongoing operations to track progress, prevent recurrence, and guarantee timely issue resolution. – Collaborate with clients and internal stakeholders to prioritize tickets, communicate updates, and align on resolution strategies. – Drive continuous improvement by analyzing issue patterns, refining processes, and enhancing team capabilities for proactive support.
Formation
ESC Clermont Business School
Master's degree, Business Intelligence & Analytics
2023 - 2024
1 an
Beirut Arab University
Bachelor's degree, Computer Science
2018 - 2021
2 ans 10 mois