Mohamed Idrissi Qaitoni

IT Program Director & Architecture Lead

Salaire / Taux journalier

Paris, France

Freelance

Peut venir sur site

Expertises

IAConseil ITERPGestion de projet - PMODomain Driven DesignPythonLLMs / Large language modelsProduct ManagementCoaching agileDesign ThinkingStratégie ProduitCRMStratégie & ConsultingService Client & CareCoaching

Langues

Français (Maternelle)Arabe (Maternelle)Anglais (Courant)

À propos

Introduction

Digital transformation executive with 20+ years driving enterprise innovation across IT, AI, and CX. Currently leading AI voice solutions at Unicall.ai, previously CIO at ANGSPE and Chief Digital Officer at CDG Capital, delivering scalable integrations with CRM/ERP systems and managing cross-functional teams. I help enterprises reimagine customer engagement through AI-powered solutions that cut costs and boost satisfaction while ensuring governance and performance.

Liens

Expérience de travail

Head of Enterprise Solutions

Unicall.ai

nov. 2024 - Présent

2 ans

Paris, France

Helping enterprises reimagine customer interactions with advanced AI voice agents that deliver near-human conversations, cut operational costs, and significantly boost customer satisfaction. Designing and deploying tailored enterprise solutions seamlessly integrated with CRM, ERP, and telephony systems, ensuring scalability, compliance, and performance at every level. Managing the Center of Excellence in Morocco, where cross-functional teams drive innovation, solution delivery, and client success. Partnering with leading organizations in telecom, e-commerce, and financial services to unlock new value from customer engagement, generate actionable insights, and deliver measurable business impact.

Chief Information Officer

ANGSPE

mai 2024 - oct. 2024

6 mois

Rabat, Maroc

Established the IT function of a newly created national agency, defining the IT governance model and digital roadmap across security, infrastructure, and data. Recruited and built multidisciplinary teams (infrastructure, security, digital, applications, data & AI) and deployed the core technology foundations to support modernization and strategic oversight of state-owned enterprises.

CDG Capital

avr. 2011 - mai 2024

13 ans 2 mois

Rabat, Maroc

Chief Business Applications & Digital Officer

janv. 2015 - mai 2024

9 ans 5 mois

Rabat, Maroc

Digital Strategy and Enterprise Architecture - Design of digital strategies and master plans in accordance with the bank's strategic orientations. - Identification of digitalization risks and opportunities for the bank and proposal of recommendations for adapting the software coverage. - Identification of areas of synergy and pooling of service platforms, management of the deployment of a modern, agile, open and modular architecture. - Alignment of the application roadmap with the strategic orientations of the bank and the variations by business line and application of the principles of urban planning. - Supervision of enterprise architecture work, particularly on the Application, Business and Customer Experience aspects. - Implementation of the necessary procedures and action plans. - Definition and adaptation of standards and implementation of the outsourcing strategy. Management of IS Assets and Application Project Portfolio - Strategic alignment and value analysis of the project portfolio. - Supervision of the resources allocation dedicated to projects and good compliance with governance. - Animation of large-scale programs and projects with high stakes for the bank. - Regular communication with business lines and management of the bank for better visibility and decisions traceability . - Supervision of satisfaction indicators and management of major crises and incidents. Innovation and Digital Watch - Continuous watch concerning the organizational, methodological and technological aspects (Design Thinking, Agility, Open Source, IA, RPA,...) - Active contribution to the bank's innovation process, enrichment of business cases and cutomer journey with the opportunities offered by emerging technologies. Team management and development - Organizational models definition and measurement of IT-business alignment. - Budget definition & management. - Evaluation of individual and collective team performance & coaching. - Continuous improvement of the quality of services.

Project Manager / Organization and Information Systems

avr. 2011 - janv. 2015

3 ans 10 mois

Rabat, Maroc

▪ Follow-up of production activities and support for Front-to-Back teams on the CIB perimeter: structuring of committees with the business, coordination, assistance of internal teams. ▪ Management and implementation of various projects: HVAR, IRS, FXFWD, IPTrade, etc. ▪ Realization of software Benchmark on AM and CIB scopes, drafting and launching of RFQ. ▪ Analysis of offers and selection of solutions: scoring grids, in-depth workshops, proposed architecture scenarios, implementation strategy. ▪ Budget management and contract negotiation and invoicing follow-up on the entire scope of market activities. ▪ Formalization of target business processes in BPMN format on MEGA and modeling of organizational scenarios.

Business Analyst (HTI)

Crédit Agricole CIB

nov. 2005 - mars 2011

5 ans 5 mois

Paris, France

▪ Functional support on the Summit software for the IRD desks in London and Paris: Parameterization of assets, curves, listed contracts and OTC. PnL explanations & miss-pricing correction of valuations. Assistance in booking non-vanilla rate products. ▪ Project management : Gathering requirements of Trading desks and translating them to functional specifications, mapping 'as-is' and 'to-be' business states, identifying opportunities for improvement, analysing impacts of change, and summarising options & recommendations. Conducting detailed project planning including defining project milestones, deliverables, and timelines in accordance with the objectives. Managing technology/vendor teams as well as internal and external stakeholders to ensure success, as required. Facilitating working group meetings and workshops with stakeholders. Writing user-guides and supporting users to UAT testing. ▪ Management of the Offshore engineering team (4 people).

Junior Risk Manager (ex-CDC IXIS Capital Markets)

Natixis Corporate & Investment Banking

janv. 2004 - août 2005

1 an 8 mois

Paris, France

▪ Monitoring of cash and counterparty risk for the trading room: Production of cash consumption statements, assessment of overruns and application of invoicing rules. Edition of cash position hedging recommendations. ▪ Project "implementation of a new PDF Treasury reporting on the Business Objects platform": existing system analysis , meeting with users and formalization of needs, validation with traders, writing of specifications, coordination with the team in charge developments, configuration, testing and assistance with trading desks.


Formation

emlyon business school

Executive Program - Making Leaders OneCDG

2020 - 2023

4 ans

ISC Paris

Master en Finance, Financial Market & Corporate Finance

2001 - 2004

4 ans

Lycée Jacques Decour

Preparatory school for “Hautes Etudes Commerciales"

1999 - 2001

3 ans


Licences et certifications

Artificial Intelligence Certification, Implications for Business Strategy

Délivré le : août 2023

Certifié par MIT Sloan School of Management

Product Discovery, Product Framing, and Product Delivery

Délivré le : janv. 2019

Certifié par Domain-Driven Design Europe

C2C Certification, Change Management

Délivré le : avr. 2017

Certifié par ESSEC Business School

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