Mohamed Mehenoun

- Manage CCTV deployment from a network perspective to ensure seamless integration and performance. - Select and recommend appropriate technical solutions for network and security. - Develop comprehensive documentation, including Low-Level Design (LLD) and High-Level Design (HLD). - Conduct thorough security assessments for the proposed solutions. - Provide final approval for network and security solutions based on rigorous evaluations. - Collaborate with cross-functional teams to ensure alignment with project goals. - Monitor and troubleshoot network issues related to CCTV deployment. - Ensure compliance with industry standards and best practices in network security.

- Administer and audit network controls in client environments to ensure security and efficiency. - Formulate network architecture recommendations and design customized network solutions. - Recommend, coordinate, and implement fixes, patches, and disaster recovery procedures. - Research and evaluate emerging technologies to support security enhancements and development efforts. - Lead and manage select network projects, providing direction and oversight. - Maintain strong expertise in routing protocols such as ISIS, OSPF, and BGP. - Provide Level 3 (L3) support for complex network issues, ensuring prompt resolution.

1.Team Leadership (8 Engineers): - Develop recruitment strategies and hire top talent. - Streamline processes and manage internal/external interactions. - Ensure alignment with client specifications and quality objectives. - Foster a motivated, success-driven team environment. - Coach engineers to enhance their skills. - Oversee daily tasks and team schedules. 2. Network Deployment: - Collaborate with pre-sales to design client-specific solutions. - Deploy client architectures and manage documentation. - Lead automation with Intercloud templates and services. - Work with architecture and innovation teams on Intercloud implementation. - Operations & On-call Management: 3. Coordinate team shifts and on-call duty (every 5 weeks). - Serve as escalation point for critical incidents. - Oversee physical interventions in Datacenters. - Develop and maintain technical documentation. 4.Technical Architecture Design: - Create and update installation manuals. - Manage technical assets with Netbox and other tools.

- Train NOC team and assign tasks to them - Create MOP templates - Network solutions engineering for international locations based on the referenced standards. - Management of the technical actions necessary for the implementation of service platforms on the international network via our partners - Follow-up of the implementation of configuration changes both on the core network and on international customer sites per business unit needs - Collaboration with partners and suppliers for the implementation of technologies necessary for network, voice, and video services - Provision of expertise to ensure that the operational condition of international network infrastructure is preserved - Diagnosis of causes of malfunction and resolution of problems reported via the network management unit - Follow-up of the evolution of the equipment about version, capacity management and performance indicators (SLA, resilience...) KEY ACHIEVEMENTS - Design and deployment of an IP SLA solution - Level-up of the NOC team - Creation of several procedures and processes to coordinate with NOC - Training of several new recruits

- Translate administrative documents (marriage certificates, divorce judgments, property deeds, birth certificates, diplomas, etc.) for individuals and companies from English, Arabic and Spanish into French

- Manage portfolios of over 1.5 million CAD. - Manage team members who are assigned to projects within my portfolio - Manage the support contract with Cisco and the refund credit received for returning equipment - Write methods of procedure and create configuration templates - Write technical documents (architecture, services, planning, project scope, etc.) - Design documentation for the good delivery of projects - Test solutions in the Lab to validate new IP products and solutions meant to be used in the IP Backbone Network - Participate in the definition of 1-5 years roadmaps and coordinate with the different stakeholders and actors - Definition of the minimum required to launch a project, and analysis of needed services, volumes, wo(man) hours, etc.) and establishing a first approximate of the project cost. - Provide technical and budget data to negotiate with providers and plan the obsolescence strategy - Ensure the knowledge transfer with the operation team and ensure a smooth hand-over. - Collaborate with infrastructure team to make realistic plans and hit the targets. KEY ACHIEVEMENTS - Improvement of work procedures, team dynamics, and semi-automation of tasks - Enhancement of the process of equipment owner identification - Optimisation of data collection for Cisco support contrat and cost reduction up to 500 000 CAD - Participate in the negociations of the support contrat with Cisco and initiating the change of a flat rate contract to a detailed contract based on invetory - Improvement of the followup process related to returns and refunds (Cisco credits) - Improvement of the process and the procedures of the software upgrade of backbone routers - Optimisation of the scope of the intergrity portfolio of the IP/MPLS backbone of Videotron - Redaction of documentation templates and follow-up procedures. - Creation of an upgrade procedure for ASR9922 from an IOS XR 32 bits to 64 bits – assigmnet procedure and impact identification procedure

- Actively troubleshoot core network technologies (DWDM/CWDM, TDM/SONET, Ethernet, VPLS, MPLS, OSPF, IPVPN and BGP) - Deliver telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated Internet Access (DIA) - Train new staff on layer 2 protocols including Spanning Tree, 802.1s and 802.1w, 802.1Q, 802.1P, 8021AD and Transparent VLANs - Perform advanced troubleshooting for layer 2 bridging/switching, TCP/IP inter-networking and routing with OSPF and BGP - Monitor Maintain backhaul network stability / Availability - Responsible for following up and tracking client/corporate escalation management - Directly support approximately (>4000) customers with technical service issues in an international NOC (Network Operations Centre) environment Troubleshoot client issues - Equipment engineering, upgrades, repairs, modifications and installations - Interface directly with customers and track interactions, progress and resolution in trouble tickets. - Respond to and resolve troubles reported by customers or management systems in a timely manner - Perform timely technical and management escalations for outstanding troubles - Perform first level technical and management support to business clients - Provision new or existing services including moves/adds/changes as customers request (online when possible), which includes provisioning of Cisco routers and switches, and various Unix platforms. - Analyse Service Assurance performance and the disposition of all trouble tickets, Administer and report NOC objectives such as; MTTR, Network Availability, call and Trouble Ticket volume, Trouble Ticket resolution, and call centre metrics. - Other duties include activities involving network builds, network maintenance, release/change management and capacity management - Coordinate engineering involvement for trouble resolution where required - Coordinate & manage Customer Major Events as required - Perform configuration changes on live core network devices

- Assume Team Leader position for big projects involving 4-5 team members - Participate in Management committees and meetings with Cisco and other providers - Design IP networks and incorporate new nodes (Ericsson & Cisco switches and routers) and rings in the network - Design of several network architectures involving the design of VLANs and MPLS - Write several RFQs and choose several vendors/offers for different network projects and manage big projects (more than 500 000 CAD) - Design several network solutions and upgrade of different IP networks and wireless networks - Upgrade the routing of several internal networks from static and RIP to OSPF - Act as level III support, analyse critical problems and offer solutions - Design several new equipment infrastructures, do the acceptance, and proceed with the commissioning - Acceptance and commissioning of several MPLS facilities - Designed the configuration of more than 5000 nodes (Cisco, Ericsson switches and routers) KEY ACHIEVEMENTS - Designed the new architecture and migrated successfully more than 5000 nodes from a RIPv2 routing to OSPF (more than 90 areas all around the country) - Designed the migration of over 5000 nodes from RIP v2 (& static) routing to OSPF routing (over 100 areas) - Migration of several nodes running on telecom technologies (SDH, PDH & DWDM) to an all-IP infrastructure - Creation of a think-tank for the 3G project and management of the project (project of more than 800 000 CAD); and management of a team of 3 managers and 10 engineers - Designed the new architecture and migrated successfully a network of over 50 nodes running static routing to OSPF

- Translate several internal documents, medical surveys, RFQs, technical manuals, présentations… etc. (from french, arabic, english, spanish or portuguese to french or arabic) for several global clients KEY ACHIEVEMENTS - Translation of 800 000+ word for several fortune 500 companies - Translation of 800 000+ word for several translation agencies - Worked on serveral technical translations for some big companies as Rhode & Schwartz, Whirlpool, Matlab...etc.

- Act as a Deputy Team Leader et assume the acting team leader role in his absence - Define shift rotation and manage change assignments - Assume responsibility for correctly forwarding trouble tickets. Follow up on these trouble tickets and ensure a speedy response - Report to the NMC Coordinator on duty and escalate serious and long outstanding faults for his attention - Provide support for equipment which reached end of support by the vendor - Analyse security and vulnerability; and propose practical solutions for switches and routers - Proceed with remote upgrades and installation of the patches provided by the vendors for servers, switches, and routers - Configure, administer, optimize, and troubleshoot a network of over 5000 nodes (switches and routers) - Provide 24/7 support to different teams in a shift rotation fashion and guarantee a 24/7 on call availability - Act as an interface with subcontractors and help them in case of technical problems - Provide ideas and feedback on software tools, procedures, and improvements to NMC/NOC functionality. - Troubleshoot several network equipment as well as telecom equipment involving technologies as MPLS, SDH, PDH, microwave …etc. - Configure remote access to several nodes - Arrange for onsite service and routine maintenance on printers and other peripherals and Computer room equipment

- Provide clients with technical support - Train clients to be able to use ZTE equipment - Manage ZTE technical translators & writers team KEY ACHIEVEMENTS - Presented ZTE Transmission Solution in the WSIS of 2006, and introduced ZTE solutions to several VIP clients - Negotiated and elaborated the guidelines for ZTE training centre in Algeria, at the INPTIC institute