Mohamed Rashid

• Supervised the day-to-day operations of the administrative department. Performed and assisted in administrative duties. • Acted as a liaison between management and staff members. • Coordinated with different departments to insure smooth and adequate flow of information within the company to facilitate other business operations. • Posting of journal entries, updating financial statements and preparing monthly reports through ERP • Assisted in maintaining accounts receivable and accounts payable. • Assisted in other accounting activities. • Reviewed the E-Commerce web content, links, and design. Provided necessary feedback. • Performed user experience testing, training and documentation. • Worked closely with developers to identify and fixed reported bugs and crushes.

• Configured and implemented Remote Access Solutions for B2B & B2C customers. • Handled network security requirements of production and staging servers • Assisted in infrastructure, Database and Network development in Amazon AWS platform. • Monitored, investigated, solved, reported and documented network related issues. • Developed core skills in Network security protocols and management; Cloud computing, Amazon EC2 (VPCs, Instances and routing Tables) Linux/Unix and VPN connections. Increased knowledge in Cisco ASAv, and Amazon Cloud services.

• Successfully restructured and managed IT infrastructure including fleet tracking system and internal accounting systems to streamline with the business unit and reduce cost. • Improved network security by upgrading, applying patches and vigilant monitoring internal systems, • Supervised a small team of technicians and help nurture team work. • Supervised purchasing of software, hardware and other IT supplies. • Developed managerial, leadership, team management, negotiating and communication skills.

• Provided 1st, 2nd and 3rd line support to over 600 end-users at corporate and remote offices. • Planned, assembled, installed, managed and documented computer systems, POS and workstations. • Managed and Documented IT assets. Issued Goods Receipt Note (GNR) through Tally. • Aided in Management and Maintenance of IT Infrastructure and Software. Supported application software such as Tally ERP, EPBAX Solution, Avaya Products, PBX phone systems, Biometric attendance, Access Control System, HRMS Payroll systems, CCTV Surveillance. • Provided technical support in monitoring and management of the corporate applications and networking environment; File Server, Cloud Infrastructure, NAS systems, Microsoft Exchange Servers, Centralized Antivirus Security Server, Office 365, Exchange Online, Active Directory and data centre storage.