Mohamed Yakoub

Role focused on application support and operations for critical business platforms, with direct responsibility for service continuity, incident analysis, and the reliability of production document workflows. I am responsible for the support and operation of a mission-critical business application, used by external clients, across test and production environments. My responsibilities include: – Incident and request management, providing L1 / L2 support – Technical analysis and root cause analysis – Analysis of application logs, databases, and automated processing flows – Management and troubleshooting of secure file transfers (SFTP) – Operational interventions on application configuration, document generation, and file naming conventions – Use of cloud services (AWS) for storage, access management, and authentication – Creation and maintenance of operational procedures and technical documentation – Working within an ITIL-based approach, focused on service continuity and operational quality

System & Network Administration: – Led a full infrastructure migration for Mutualité Libérale, coordinating with all internal departments – Staged and prepared user laptops, deploying role-based applications and configurations – Managed users through Active Directory: account creation, access assignment, security and mail group membership – Administered Microsoft 365 services and access configuration (SharePoint, Teams, Outlook, Power Apps, MFA, Planner, etc.) – Managed Exchange Online administration (shared mailbox creation, permissions assignment) – Administered printing services, including Uniflow console and print servers – Supervised Cisco Meraki infrastructure (switches, Wi-Fi access points, routers) – Managed telephony systems via the Openscape management console – Developed Power Apps applications and automated workflows using Power Automate – Built and maintained IT racks, ensuring clean structured cabling between routers, switches, and network endpoints – Maintained a complete inventory and understanding of building-connected devices (PCs, printers, Wi-Fi, IoT devices, etc.) – Acted as Project Lead for the implementation of SSO authentication for Agresso users – Managed file and print servers – Maintained the company website, including certificate tracking and domain management – Planned and executed batch jobs on IBM i / AS400 systems Technical Support & Helpdesk : – Created and tracked technical tickets via Jira, respecting priority and criticality (blocking issues, major incidents, standard requests) – Produced technical documentation and user guides using SharePoint and Microsoft Teams – Resolved PC-related and connectivity issues (password resets, account lockouts, VPN connectivity) – Created and managed user accounts across multiple platforms: Active Directory, IBM i (AS400), JadeR, Agresso, Uniflow – Provided user onboarding and first-start support, including testing and quick training on new tools and environments

– Installed, configured and migrated VoIP infrastructure from OVH Public Cloud to 3CX for 4eyes – Deployed and configured N-able RMM monitoring solutions across multiple client environments – Installed and configured Zabbix, including website monitoring and availability tracking – Provided installation, support and maintenance of IT services for multiple clients (hardware, software, security, backups, cloud computing, networking, firewalls) – Deployed new laptops and desktops, including staging environment configuration and user preparation – Installed and configured Sophos UTM firewalls (models 110 / 120), including security policies and network access

Picking, paramétrage et conditionnement