Mohammad Ali

• Investigate and resolve escalated technical issues related to FortiGate devices and associated software. • Analyze complex network and security problems to identify root causes and implement solutions. • Respond to and manage security incidents. • Coordinate with other security professionals to contain, eradicate, and recover from security incidents. • Configure, modify, and optimize firewall rules and security policies on FortiGate devices. • Assist with advanced configuration of FortiGate features, such as VPNs, SSL inspection, intrusion prevention, and web filtering. • Collaborate with other teams to integrate FortiGate devices into complex network architectures. • Analyze security logs and reports generated by FortiGate devices to detect and investigate security incidents. • Create customized reports for management and compliance purposes.

• Plan Lessons According to Curriculum Standards. • Prepare the Weekly Overview and upload it to the system weekly. • Prepare the Yearlong plan and upload it to the system. • Focus on interactive learning methods by engaging the students all the period time. • Evaluate the students and upload their marks weekly. • Prepare the Curriculum in detail by adding the description of the subject, unit, and class description on rubiconatlas.org • Attend meetings with HOD and principals weekly. • Always be updated with parents by making 20 calls monthly and keep them in the Email loop. • Monitor Student Progress by Administrating Assignments, Quizzes, and Tests. • Develop and issue educational content including notes, tests, and assignments. • Supervise classes to ensure all students are learning in a safe and productive environment. • Deliver personalized instruction to each student by encouraging interactive learning. • Attend parent-teacher meetings. • Evaluate and document students’ progress. • Allocate and grade homework, assignments, and tests.

• Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them • Providing training to users on how to use Office 365 effectively • Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails • Creating reports about the usage of Office 365 and identifying potential areas for improvement based on the data collected • Providing support for mobile devices that use Office 365, including Android phones and iPhones • Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync • Acting as primary contact for computer hardware and software problems, as well as network emergencies. • Setting up new hire accounts using active roles responsible for daily PC/Laptop printing and video. • Designing and implementing a VMware solution for the company to consolidate servers and enhance disaster recovery. • Managing the planning, development schedule, and execution of company-wide hardware and software upgrade projects. • Monitoring, maintaining, and reporting on network stability using network monitoring tools. • Troubleshooting and resolving issues regarding IT Applications. • Taking responsibility for IT applications product configuration and data set-up, maintaining the issues list, unit • Support day–to–day technology operations of IT applications, infrastructure, and 3rd party platforms. • Administration for Access Card control system and Fingerprint.

• Managing all network infrastructure by monitoring network status to ensure maximum network performance and uptime • Troubleshooting and resolving 1st line support tickets and requests. • Ensuring all support tickets and service requests are appropriately logged, prioritized, and progressed efficiently and professionally. • Diagnose and troubleshoot technical issues, including account setup and network configuration. • Refer to internal database or external resources to provide accurate tech solutions • Ensure all issues are properly logged. • Prioritize and manage several open issues at one time. • Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Prepare accurate and timely reports. • Document technical knowledge in the form of notes and manuals. • General desktop support, assisted web development. • Installing and maintaining various standard software as per user requirements. • Assisted with on-site visits and hardware troubleshooting and local system. • Performed upgrades, installation of software and drivers, and essential desktop troubleshooting. • Deployed updates, service packs, and hot fixes using Windows Update, Automatic Updates, and Group Policies.