Mohid Salman Pirzada

RAN Performance:  Led countrywide end-to-end service delivery & incident management ensuring compliance with set SLAs, OLAs & KPIs 24x7  Pioneered the first automation project using Python scripts for real-time KPI degradation alerts, reducing human errors by 35% and automating escalations to concerned teams  Formulated a comprehensive framework of policies, guidelines, procedures and processes for RAN operations: − laid the foundation for accurate and timely root-cause identification, fully traceable for each degradation − detailed how TNL drops, packet loss, increased latency or drop rates, can indicate a correlation with other network issues  Automated Special Events reporting through PowerBI and Tableau, cutting manual dependency by 65%  Contributed to the continuous improvement & maintenance of machine learning models & internal frameworks  Designed automated dashboards for dynamic reporting & visualization, unearthing new insights to drive strategy & decisions  Orchestrated clear communication channels between the NOC team, customer care, engineering, and management teams  Chaired incident bridges, conducted & analyzed post-incident reviews to identify data-driven process & system improvements  Modernized & upgraded NOC towards intelligent and digital operations powered by AI, RPA, lean & agile process management  Identified & analyzed discrepancies in KPI calculation for a platform that monitors multi-vendor performance  Carried out parametric audits, root cause analysis (RCA), prepared benchmark reports and other technical documentation  Monitored radio network performance via EMS/SmartCare/CEM tools and engaged domain owners to resolve issues timely  Conducted routine performance audits of CS/PS RAN domain KPIs/KQIs & escalate abnormalities for permanent resolution  Domain Scope: 9,000+ eNodeBs, 2,500+ servers/storages/databases, 2,000+ IP devices, and cloud monitoring services

On contract via SC Technologies Global  Client: Jazz (VEON Group subsidiary: Dutch multinational telecom company) & Pakistan's largest mobile & internet provider  Served as the primary point-of-contact for 4G/LTE/VoLTE services, enhancing client relations & improving project outcomes  Increased the revenue of a cluster by more than 70% through physical & soft parametric changes within a month of joining  Optimized the 4G network for Central Region through proactive monitoring & strategic adjustments for 1,500 sites  Developed automated dashboards for real-time network insights with actionable reports that enabled data-driven decisions  Proactively investigated & resolved network performance complaints, improving customer satisfaction scores by 15%  Notably reduced network congestion by resolving PCI conflicts, optimizing LTE neighbor configuration, & parametric audits  Effectively implemented network optimization techniques such as inter-layer & Massive MIMO load balancing, carrier aggregation optimization, neighbor list optimization, overshooting study, and sector swap removals  Evaluated potential hires & mentored junior team members, driving performance towards achieving long-term objectives  Optimized LTE Contractual WCLs to ensure network performance met & exceeded contractual service level agreements

Project for Jazz (Mobilink) - Complete Single Site Verification 3G & 2G drive testing using TEMs. - Checking Softer, Soft Handover 3G to 3G and IRAT. - Analyzing GSM parameters RxQuality, RxLevels, FER, BER, C/I, SQI and CDMA parameters TxPower, RxLevel, Ec/Io, SNR, C/I. - IBS planning and design. DAS implementation (couplers, splitters, etc). - Performing Post Processing, Analysis and Report making of Drive Test (DT) Data using the software TEMS Investigation and MapInfo. - Performing customer complaint (Pin Point) Walk Test. - Checking Signal Strength of particular cell sites.

- Engineer Intern - Worked under the RF sector and performed activities such as DT. - Assisted engineers with on-going projects and routine operations. - Extensively studied the manuals and supporting documentation provided by the company on GSM Architecture.

Worked collaboratively with other departments & engineers and performed routine operations.