Mokhtar AMRI

– Strategic IT leader accountable for RUN stability, strategic portfolio delivery, and digital transformation for the Service Business Unit (BUSP). Manages OPEX with high accuracy and leads multidisciplinary product teams to ensure secure, stable systems and high user satisfaction. – Strategic Program Leadership: Directed the portfolio of major transformation programs for the BUSP, ensuring business readiness and cross-BU alignment. – ENGAGE Program (S/4HANA Public Cloud): Spearheaded the end-to-end business transformation and ERP migration, leading cross-functional teams to deliver a global roadmap integrating governance, process optimization, and IT integration. Successfully consolidated and standardized worldwide sales, distribution, and logistics processes, establishing a scalable digital core for future growth. – CRM Global Deployment: Championed the worldwide rollout of a unified CRM platform across all BUs. Defined the deployment strategy, coordinated cross-regional implementation teams, and established user adoption frameworks that enhanced customer engagement and increased service sales efficiency. – Apollo Program (EMEA Supply Chain): Directed a regional supply chain transformation by implementing centralized logistics hubs. Standardized SAP LE/WM modules and integrated a Transport Management System (TMS), resulting in improved service levels, optimized inventory, and full supply chain traceability. – Operational Resilience & Governance: Orchestrated robust IT governance and ensured operational continuity through proactive risk management and crisis leadership. – Crisis & Continuity Management: Played a central role in the enterprise-wide 2023 cyber-attack response, coordinating IT recovery efforts and ensuring business continuity for the Services BU, minimizing operational disruption. – Risk & Compliance Leadership: Strengthened the security posture by leading the definition of Disaster Recovery Plans (DRP) and closing critical audit actions with the IT Security team, ensuring compliance with internal and regulatory standards. – System Stability: Ensured high availability and performance of critical business platforms through rigorous operational governance and proactive monitoring. – Business & Team Leadership: Elevated IT into a strategic business partner by modernizing operating models and building high-performance teams. Strengthened executive alignment through integrated planning, evolved the IT operating model for greater agility, and implemented FinOps/CLM for financial governance. Cultivated a purpose-driven culture that enhanced engagement, accountability, and cross-functional collaboration.

– Led operational excellence and service delivery for Order-to-Cash (OTC) stream, establishing sustainable maintenance processes and follow the sun support framework. – Process Optimization: Designed and implemented sustainable, robust maintenance processes supporting daily business operations. – Global Support Model: Established operational framework with on-call rotations and tiered support structure. – Service Reliability: Achieved 99.9% uptime for critical services through automation and proactive incident management. – Team Leadership: Functionally led global, multi-disciplinary teams across support levels. – Vendor Governance: Established and enforced SLAs, quality metrics, and comprehensive vendor management.

– Managed SAP OTC and IS-Retail module rollout across 11 European countries for luxury product lines. – Regional Deployment: Led SAP implementation across 11 European countries. – Requirements Definition: Facilitated discovery workshops and produced detailed system specifications. – Data Migration: Oversaw material master, pricing, and customer hierarchy migration (ETL/LSMW) – Testing Governance: Managed regression and UAT cycles with 250+ test scripts and 100+ business users

– Implemented SAP PM SD solutions across production and supply chain operations. – SAP PM Implementation: Deployed SAP PM module at major Ukrainian production facility – VMI Optimization: Led Vendor Managed Inventory project reducing replenishment delays. – Process Improvement: Streamlined client inventory levels through SAP optimization.