Mona MAHI

I provided high-level remote support by managing complex and demanding calendars, coordinating travel arrangements, handling professional email correspondence, and preparing reports. I also managed events, oversaw internal and external communications, scheduled meetings, handled calls, and ensured timely follow-ups. The role required strong organizational skills, discretion, and the ability to prioritize multiple tasks efficiently, ensuring smooth daily operations and allowing executives to focus on strategic responsibilities.

I ensured high standards of cleanliness and operational efficiency by preparing daily reports and conducting morning briefings with the team. My responsibilities included inspecting guest rooms and public areas, supervising housekeeping staff, and ensuring cleanliness and presentation met hotel standards. I also coordinated In-room amenities with the purchasing department and closely monitored special arrivals by identifying VIP and VVIP guests, honeymoon couples, and families with babies, ensuring appropriate and enhanced welcome amenities were prepared accordingly. In addition, I managed inventory, handled guest requests and complaints, trained and evaluated staff, and ensured compliance with hygiene, safety, and quality procedures to deliver an exceptional guest experience.

As a F&B attendant, the role focuses on delivering high quality service by attending to guests needs with professionalism and efficiency. Preparing and serving food and beverages, ensuring cleanliness and presentation standards, taking and processing orders accurately, and collaborating with the service team to provide a seamless dining experience. With a strong customer service mindset and attention to detail, I always try to contribute to guest satisfaction and upholds the hotel’s standards of excellence.

Delivering an exceptional guest experience by offering a warm, professional welcome and serving as the first point of contact. Greeting and escorting guests, managing reservations and seating arrangements, coordinating closely with service and kitchen teams, and ensuring the dining or reception area reflects the hotel’s high standards of elegance and efficiency. With strong interpersonal skills and attention to detail, ensure smooth operations while creating a refined and memorable first impression for every guest.