Morad S.

Key responsibilities: • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. • Initiating, coordinating, and enforcing systems, policies, and procedures. • Directs technological research by studying organization goals, strategies, practices, and user projects. • Verifies application results by conducting system audits of technologies implemented. • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. • Maintains quality service by establishing and enforcing organization standards. • Give clear directions and instructions to both team members and stakeholders with regards to external factors, to enable them carryout their duties effectively • Clarify the duties, roles and functions of team members between both prospective competing team members and their superiors • Create and implement project plan and execution • Encourage contributions and input from team members and other key stake holders on the project and acknowledge efforts made by team members and reward them accordingly • Maintain direct and open interaction with line managers to make sure all resources needed for the project are available and also consider the negotiation of amendments to project plans to achieve best offers Key Missions: Lafarge Algeria Business Review, Fruital ECCB IT Audit, Lafarge Egypt Business Review, Orange Horizons Algeria….Others to be detailed if needed

• Manage & Accountable for all one time and revenue share Project deliveries across various Product lines for assigned region and account. • Co-ordinates with various internal other stakeholders and with external partners which are required during the delivery of the project • Perform Periodic Reviews and Governance meetings with Project and Account teams • Work on continuous improvement areas for Process to improve the overall quality of the deliverables and also on the Client engagement. • Manage Project Delivery teams including but not limited to Project Manager, Solution Architects, Business Analyst, Implementation lead, and Development and Testing teams • Support Account Management /BD teams during any new business opportunities and also for POs/Payments\Invoicing, as required. • Create and implement project plan and execution • Encourage contributions and input from team members and other key stake holders on the project and acknowledge efforts made by team members • Maintain direct and open interaction with line managers to make sure all resources needed for the project are available and also consider the negotiation of amendments to project plans to achieve best offers

ITSA Algeria is a leader in new technologies and specially in supporting contact center in Algeria. We cover the following activities: DATA / PABX, DECT / SIP, Headphones, Audio Conferencing / Video, Audio Visual and Multimedia, Gateway ... We are the exclusive and official Partner of the brand “Axtel Headsets / Professional Headsets for Office and Call Center” in Algeria, We also distribute other brands of professional headsets; office and home phones.

• Manage Major Project with Orange Horizons from orange Group to establish retail partnership in Algeria. • Manage Project for retail shop with Samsung and Others Brands • Negotiate contracts, terms, and possible cooperation venues with various teams. • Work with the Quality process department to put in place the Business reengineering process.

Support the oldest private Algeria Group HASNAOUI for a successful implementation of a Program Management Office (PMO) and for promoting project management best practices across the company. Key responsibilities: • Day to day management of multiple business applications and other IT projects. • Establish Group IT strategy by building the roles needed for each channel. • Work with the Quality process department to put in place the Business reengineering process. • Coordinate with various teams to establish and manage the project for upgrading the ERP system implementation. • Negotiate contracts, terms, and possible cooperation venues with various teams. Key achievements: • Redesign the IT Group and IT Organisation Strategy. • Staffing and recruiting IT Team. • Define and follow up the roadmap for the successful implementation of the ERP with 90% of accomplishment. • Define and follow up the roadmap for the successful implementation of the data Center with 60% of accomplishment. • Lunch of the Business reengineering process with external vendors

Support IT and Customer Operations TAMIN TELECOM Company for lunch first 3G services in IRAN. Key responsibilities: • Establish the back-office strategy by building the roles needed for each channel. • Work with legal and quality teams to create the back-office process, documentations and forms. • Coordinate with various teams to establish and manage the system implementation. • Negotiate contracts, terms, and possible cooperation venues with various teams. • Setup the back-office support in terms of available subservices and channels Key achievements: • Built Customer Operations Strategy for first 3G license operations in Iran; • Staffing and recruiting launch customer Operations Team; • Implementation Customer Operations policy, business processes and methodology • Detailing business expressions of needs for the Customer Operations activities (CRM, call center applications, credit management and dunning, self-care…). • Study IT vendor detailed functional specifications and give agreement and all adjustments on it considering Customer Operations needs and priorities • Deliver call center set up requirements and Supervise CRM/Call Center implementation (premises, infrastructure, network, IT) • Define ETOM perimeter and design processes for Customer Operations • Define and propose key KPIs for Customer Operations activities.

Appointed to create the department of planning and reporting for the need of the business, with following: Key responsibilities: • Team Management : led a team of 10 engineers and senior project managers to plan cross functional projects identified in the 2011 Annual Development & Budget Plan & managed the realization ; • Reporting and Analysis : Development of management presentations weekly & monthly on status, project progress, critical path and risks related to the overall plan added to providing ad-hoc input presentation to the Board and development of the formal monthly internal KPI (s) report ;