Mostafa Zakaria

I worked within France WPB operations, I was mainly responsible for verifying clients’ identity and assessing potential risks associated with money laundering, fraud, and other financial crimes for French clients . My role was critical in ensuring compliance with legal and regulatory requirements within the bank, my scope was on retail individuals , HNWI , PEP , PEP associate, and third parties individuals, I, then, moved to support Egypt WPB operation since Mar 2024 and all the processes was in en   1- Customer Identification and Verification: Collect and review clients' identification documents, such as passports, utility bills, and other supporting materials, to verify their identity. 2.Risk Assessment: Evaluate and assess the risk level of clients based on their profiles, including transaction history, geographic location, and nature of the business. 3.Compliance Monitoring: Ensure the company's compliance with relevant anti-money laundering (AML) regulations, sanctions lists, and other regulatory frameworks. 4.Investigation and Reporting: Investigate any suspicious or potentially fraudulent activity, and escalate issues to senior compliance officers or the legal team if necessary. 5.Data Entry and Record Keeping: Maintain detailed records of KYC processes and client information for audits and regulatory reviews. 6.Collaboration: Work closely with other departments such as legal, compliance, and operations to ensure client onboarding and ongoing monitoring procedures are seamless.

I worked for a Canadian account there , called Distributel , my working language was both French & English as I handled outbound/inbound calls to clients based in Canada , I was responsible for providing exceptional support and assistance to customers, helping them resolve inquiries, issues, and concerns related to products or services. responding to customer queries via communication channels, ensuring a positive and efficient experience.

I was a hotel staff member responsible for managing accounting tasks and providing guest services during the overnight shift. My role combined elements of both front desk operations and financial reconciliation, ensuring that the hotel's daily operations run smoothly and accurately.

My main job responsibilities involved researching, writing and organizing ideas, additional duties might include, creating strategies,presenting proposals. I was developing proposals by assembling information including project nature, objectives/outcomes, implementation, and methods, and gathering proposal information by identifying sources of information; coordinating and collections; identifying and communicating risks associated with proposals.