moti noman

🔹 Global Salesforce Trainer - Designed and delivered Salesforce training programs (ASTRO) for end users and IT teams across Germany, Switzerland, the Netherlands, France, and Australia. - Created learning materials, user guides, and onboarding documentation to facilitate adoption. - Conducted live workshops and Q&A sessions to ensure operational excellence. - Supported knowledge transfer and upskilling for both technical and business teams. 🔹 Salesforce Country Rollout Manager - Led Salesforce rollouts in multiple countries, from gap analysis to deployment and adoption. - Aligned local business requirements with the global operating model of Akkodis. - Drove change management activities, including stakeholder engagement and onboarding. - Coordinated with cross-functional teams to ensure smooth delivery and user adoption. 🔹 Salesforce Business Analyst - Collected, analyzed, and prioritized business requirements for CRM, ATS, and PSA systems. - Designed and executed UAT test cases covering recruitment and sales processes. - Managed backlog prioritization and validated delivered solutions with stakeholders. - Authored functional documentation and ensured solution alignment with business needs.

- Trained internal users and created user guides to support upskilling and adoption. - Gathered and analyzed business requirements, conducted workshops, and facilitated alignment. - Authored functional documentation and implemented optimized business processes. - Built and configured Salesforce applications tailored to business needs.

- Trained the HR team on the use of newly deployed Salesforce features. - Designed and configured custom Salesforce applications and functionalities. - Monitored and resolved system regressions during testing phases. - Conducted functional demos to showcase new features to business stakeholders.

• Sales force support for optimal use of CRM (Salesforce) • Processing account creation requests • Processing prospect management requests • Management of user profiles • Creating views and reports for internal customers • Follow-up of business opportunities • Training new employees in the CRM cell • emailing programing (Oracle eloqua)