Mourad Zarrouk

– PMO leadership, project management, and technical consulting for the deployment of payment servers (SPARK – MS Solutions) within national and international financial institutions across Tunisia and Africa. – Governance coordination and steering committee management: agenda planning, executive meeting facilitation, minutes preparation, and decision tracking. – Delivered periodic executive reports to Senior Management on project progress, performance metrics, and associated risks. – Oversight of end-to-end implementation of payment server modules, including CMS, Clearing, Authorization, and Chargeback & Dispute.

– Simultaneous management of a project portfolio and operational activities. – Monitoring KPIs and delivering regular performance reports to Senior Management. – Project Manager for complex solutions delivered to major national and international accounts across various sectors, including: o Education: ERP implementation for Université Paris Dauphine – Tunis o Air Freight: Cargo capacity management and optimization for GEODIS – Business Analyst at Unilink, a UK-based provider of prisoner management systems serving the Belgian and Norwegian governments. – IT Manager: Ensuring the performance, security, and integrity of the company's Information System (security policies, firewall upgrades, Wi-Fi infrastructure enhancements, etc.). – Internship Coordinator: Mentoring and supervising interns, ensuring performance tracking and skills development.

– Business process analysis, optimization, and modeling to enhance operational efficiency and organizational clarity. – Oversight of project management activities and KPI performance monitoring. – Preparation of periodic performance and activity reports for Senior Management. – Monitoring sales forecasts and tracking commercial performance initiatives. – Project Lead for ISO 27001 implementation, aligned with group-level strategic objectives. – Governance of the Information Security Management System (ISMS), including risk assessment and compliance management. – Coordination of audit preparation and evidence collection, leading to successful ISO 27001 certification awarded by TÜV Rheinland.

– Earned the SAP Hybris Commerce Business Analyst certification, strengthening expertise in enterprise-level e-commerce solutions. – Played a key role in delivering large-scale Agile e-commerce projects for major Middle East retail clients, including Carrefour Dubai and Sharjah Cooperative Society. – Led business requirements elicitation workshops, translated stakeholder needs into structured business processes, and produced detailed user stories aligned with product backlogs. – Acted as the liaison between business stakeholders and technical teams, ensuring alignment, timely delivery, and high-quality solution implementation.

– Contributed to the TROCADE project as a member of the project management team, supporting the implementation of proprietary WMS (Warehouse Management System) and WCS (Warehouse Control System) solutions for banknote and coin inventory management at Banque de France. The project was part of a comprehensive transformation of the bank's cash management information system. – Participated in constraint analysis and in defining and validating key technical architecture decisions, particularly regarding the integration of the inventory management solution with other core systems (Orders & Deliveries, WCS, sorting systems, accounting, and video traceability), leveraging web services and distributed transactions to ensure data integrity. – Contributed to the preparation of detailed functional and technical specifications and to the validation of vendor deliverables. – Worked jointly with cross-functional technical and business teams to support production deployment approvals (Go / No-Go governance). – Contributed to managing an infrastructure landscape of 30 servers across multiple project environments. – Facilitated communication and centralized information flow between technical teams, business stakeholders, and external vendors. – Provided Level 2 (N2) technical and operational support from the first production rollout.

– Development of the ECR (Eurosystem Central Register) application for the European Central Bank: a European-wide system for managing euro banknote sorting machines across national central banks. – Provided technical leadership to the development team and made architectural design decisions. – Audited technical deliverables to ensure compliance with development best practices and coding standards. – Developed a machine test management module to track and consolidate validation results. – Implemented an authentication module and several secure web services. – Monitored HTTP flows and managed validation and archiving of inbound and outbound XML payloads. – Developed integrated Reporting Services dashboards within the application. – Designed and implemented automated batch processes enabling the publication of the official list of validated machines on the ECB website.

– Developing business workflows under SharePoint 2007. – Maintaining and updating a business continuity plan application. – Technologies: C#, ASP.net, MOSS 2007, WF 4, SQL Server 2005, Sybase 12.5, Ldap.

– Development of various solutions for different customers : International Olympic Committee website www.olympic.org Web portals for SFR Music download website Beezik.com etc... – Technologies: .net 3.0, .net 3.5, ASP.net, Windows Forms, Sql Server, EpiServer.

– Development of two administration modules, Manager and Master for a distribution platform DP, a web solution intended to manage the online bookings for tour operators and for all other possible tourism actor.

– Development of Web and Windows applications using .Net technologies. – Moving a management system under an ALPHA server (OS : Open VMS, DB : RDB) to the .Net platform

– Development of internet financial applications for the French expert accountants using Microsoft .Net : C# and Asp.Net.