Mr-Mandla Jackson
Client Service Professional
Salary / Daily rate
Johannesburg, South Africa
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Client service professional with 6+ years in customer relations, analytics, and business operations across insurance, retail, and technology sectors. Proven expertise in quality assurance, market insights, and contact center management with strong analytical capabilities. Specialized in customer experience optimization and business strategy development.
Work experience
Client Servicing
Gilbarco Veeder-Root
Feb 2022 - Present
4 years 9 months
Johannesburg, South Africa
Market Insights & Analytics
Versuni
Feb 2021 - Jan 2022
1 year
Johannesburg, South Africa
Market Insights and Analytics
Tied Agent
Bryte Insurance Company Limited
Jan 2020 - Mar 2021
1 year 3 months
Johannesburg, South Africa
Long-term insurance sales (Field & Cold Calling)
Paraplanner
Indwe Risk Services
Jan 2020 - Jan 2021
1 year 1 month
Johannesburg, South Africa
Intern
Quality Assurance Specialist
Altron
Jan 2019 - Dec 2019
1 year
Randburg, South Africa
Contact Center Agent (Inbound)
Accenture
Jan 2018 - Mar 2019
1 year 3 months
Johannesburg, South Africa
Tackling daily customer queries
Saturday & Holiday Schhool Program Coordinator
The Tomorrow Trust
Feb 2014 - Jan 2019
5 years
Johannesburg, South Africa
Education
Novia One Business School
NQF L6 (Diploma)
2020 - 2021
1 year 1 month
Novia One Business School
Higher Certificate
2019 - 2020
1 year 1 month
Maharishi International University
Bachelor's degree
2016 - 2019
3 years 1 month
Monash University
Generic
2014 - 2016
2 years 1 month
Morris Isaacson High School
High School
2013 - 2013
1 year