Muhammad Haroon

Provide expert-level technical support for complex issues related to our products and services. Diagnose and resolve a wide range of technical problems, including hardware, software, and network issues. Mentor and guide junior support staff, sharing knowledge and best practices. Monitor key performance indicators (KPIs) and strive to improve customer satisfaction and resolution times. Establish and maintain positive relationships with potential customers, building trust and credibility.

Provided advanced technical assistance to customers by diagnosing and resolving software, hardware, and network-related issues. Collaborated with development and QA teams to report bugs and improve system functionality based on user feedback. Delivered remote troubleshooting through chat, email, and screen-sharing tools, maintaining high customer satisfaction levels.

Worked as Quality assurance specialist in CMU and CRU campaigns, ensuring the auditing process makes a significant improvement in productivity. Identified process gaps and collaborated with team leads to implement improvements across CMU and CRU campaigns. Maintained QA reports and call audit logs for performance tracking and training purposes.

Conducted outbound calls to U.S.-based homeowners to promote residential solar energy solutions. Manage and track the sales pipeline, ensuring that leads are properly qualified and advanced through the sales process. Qualified leads by assessing customer energy needs and eligibility for solar installation programs. Work closely with the sales team to share insights, coordinate efforts, and ensure a smooth handoff of qualified leads.