Muhammad Hrishiah

Responsible for advancing profitable growth strategies, streamline service deliveries, improving operational processes and keep the Innovations up. Services: Cloud and Infrastructure managed services, Online Integrated Products developments, IT strategies and digital transformation. Helping startup companies to develop their MVPs and launch proper operations after. Also helping organisations and banks to utilise public cloud operations in their infrastructure and redhat technologies ( OS, Satellite, Jboss, Ansible and Openshift ) led vertical SaaS companies within decentralised or aggregator-style environments, and bring deep ownership of both commercial and operational performance. Product-Focused Mindset / First-prosucts Thinking: Ability to translate business needs into technical solutions, making pragmatic trade-offs between quality, value, and time. Proven ability to lead distributed engineering teams, balancing async and real-time collaboration, ensuring clarity, accountability, and belonging. Balance long-term innovation with short-term delivery. • Experience with cloud-native architectures, microservices, APIs, and data-driven technologies. • Strong knowledge in design of security, compliance, and regulatory requirements in global markets. • Entrepreneurial, hands-on mindset, with the ability to lead both at Board level and on the ground with technical teams. Focus in automation and digital transformation, workflow management concepts for applications and processes and infrastructure automation using playbooks.

Oversees IT, PMO, operations processes, customer and partner services transformation and skill set deployment. Responsible in advancing delivery for services in the domain of development, program management, RedHat product implementation and professional services, and Cloud operations in AWS, including design and devops.

"Self Service is the best customer service" • Leading Zain Kuwait Online Services • Leading Call Center (Inbound/ IVR/ Outbound/ Multimedia) implementation with telecom BSS integration. Replacing existing call center (CISCO) with new infrastructure and technology (AVAYA), introduce new components and apply dynamic IVR with progression cut over. • Contracts, SLAs & Vendor management • Implementation/ Integration design for Customer Care support systems • Implementing quality monitoring processes • Technical quality assurance for e-Channels change management • Take the Self Service entity to the next level

• Solutions Architect / BSS wide knowledge • e - Channels specialist (Portals & Call center) • Implement Data & Voice packages & services for prepaid segments Integrating related network elements and develop a PCS solution. • IT Project management & Technical lead • Messaging technologies • Systems Integration (CRM, Provisioning, Billinng, Rating, IN .. etc) • VAS Management System Development & support • Payment Gateways/Channels • SMS Based Services Design • Prepaid Data/Internet Services

• Telecommunication business support systems knowledge (CRM, Mediation, Provisioning, rating and billing) • Design and develop IT solutions to apply new business services and ideas. Business rules analyzing, aligning the technicality to the business logic • Leading projects, solutions and integrating with the business and technical components (Prepaid systems, billing system, SMSC, GPRS .. ), dealing with venders. • VAS Management System Development & support, I designed a system to manage 3rd parties services • Online Payments solutions, Analysis & Support • SMS Based Services • Web Services Development and integration

• Web Services solutions and Development • Enterprise systems administration and development • Integration between SMS based applications and the business support systems • Mobile e-mail solution analyzing and integrating to the enterprise level / Blackberry • Managing vendors on technical levels