Muhammad Sohail Rafiq

Maintenance and installation of routers and switches. Customize the desktop hardware according to site standards and specifications. Fiber optic, Wireless physical networking and LAN solutions. DNS/DHCP, TCP/IP, Ethernet, Network printer and Access point configuration. Diagnosis of network and desktop applications along with infrastructure issues. Creation and implementation of network security protocols and measures. hand-written ticket system for tracking and resolving issues IT Hardware Support · Data Center Management · Computer Hardware Troubleshooting · Data Centers · Help Desk Support · Customer Experience · IT Management · IT Operations · Computer Networking · Networking · Creative Problem Solving · Windows · LAN-WAN · Virtual Private Network (VPN) · Local Area Network (LAN) · Computer Hardware · Windows 7 · Information Technology · Critical Thinking · Time Management · Cybersecurity · Customer Support · Analytical Skills · Technical Support · Troubleshooting · Customer Service · Teamwork · Microsoft Access · Data Analysis · Communication · Problem Solving Skills: IT Hardware Support · Data Center Management · Computer Hardware Troubleshooting · Data Centers · Help Desk Support · Customer Experience · IT Management · IT Operations · Computer Networking · Networking · Creative Problem Solving · Windows · LAN-WAN · Virtual Private Network (VPN) · Local Area Network (LAN) · Computer Hardware · Windows 7 · Information Technology · Critical Thinking · Time Management · Cybersecurity · Customer Support · Analytical Skills · Technical Support · Troubleshooting · Customer Service · Teamwork · Microsoft Access · Data Analysis · Communication · Problem Solving. Microsoft Intune, ServiceNow, SharePoint, sccm ,endpoint, multitasking. MAM , MDM, Inventory Management, Day-to-day TASKS. building new machines using PXE boot, Re-building/re-imaging the laptops/windows OS 11,10. Handling servers Health.

working as a first point of contact for internal and external users, raising incidents and requests using service now software. sharing while using GOanywhere

Provided IT support to more than 2000 plus individuals worldwide who are part of ALLIANCE Group or subsidiary . Application support for applications such as Go anywhere. Troubleshooting of Internet, Printers, and other devices. Respond to all Ticket Requests, Windows Migration, and troubleshooting post-deployment issues. Creation and assignment of tickets in Service Now. Provide technical support for LAN, WAN, Internet connectivity, and Email Client configuration issues. Managed and controlled all office software updates with Team. User creation in Active directory and assignment of security groups w.r.t departmental policies. SharePoint Management for internal content. Swift Banking Software Administration & Troubleshooting

Provided technical support to customers through remote desktop software, diagnosing and resolving issues on both private and public networks. Expertise in setting up new desktop systems and configuring laptops for incoming employees, including installing required software and server permissions. Proficient in removing malware and viruses from laptops and desktop systems using specialized software. Experience in disassembling computer systems to troubleshoot and resolve hardware issues. Configured new employee workstations with hardware, software, and peripheral devices. Responsible for updating software versions with patches and new installations to enhance security and protect users. Developed, implemented, and improved the company's disaster recovery plan. Skilled in installation, configuration, and maintenance of various operating systems and software. Provided technical support for LAN, WAN, Internet connectivity, and Email Client configuration issues. Managed and controlled all office software updates. Performed all hardware and desktop support responsibilities. Proficient in configuring and installing printers for end-users.

I possess extensive experience in web development utilizing technologies such as Node.js, JavaScript, MongoDB, React, CSS5, HTML5, Docker, microservices, and chatbots.