Muhammad Syafiq Mazli

Led deployment, installation, and commissioning of digital TV and OTT/IPTV solutions, ensuring successful rollout for telecom and media clients. Implemented CI/CD pipelines with Jenkins and Ansible, cutting deployment cycles by 30% and reducing human error in releases. Optimized performance of large-scale OTT platforms, fine-tuning Kubernetes clusters and improving system stability under high traffic loads. Customized client-specific solutions by integrating business requirements with technical frameworks, ensuring seamless adoption. Delivered end-to-end OTT streaming and targeted advertising projects for key customers Univision (Mongolia) and PCCW (Hong Kong), collaborating closely with international teams to meet service and quality standards.

Local initiative for new community chapter in Malaysia to advocate new web browser, Brave - blocks the ads and trackers that slow you down, spend your bandwidth, and invade your privacy. Our mission to save the web by increasing browsing speed and safety for users, while growing ad revenue share for content creators. https://brave.com

Designed and deployed secure biometric infrastructure for national identity and border control projects, meeting stringent government standards. Enhanced system response time by 50% through optimized integration of servers, databases, and network components. Automated build, release, and deployment processes, improving release efficiency and minimizing downtime. Conducted comprehensive security assessments, identifying vulnerabilities and ensuring compliance with data protection policies. Led infrastructure support for Malaysian Government Biometric Upgrade project, ensuring high availability and scalability of mission-critical systems.

Delivered multiple IT infrastructure projects supporting enterprise, e-commerce, and payment systems, including PCI DSS certification. Maintained 99.9% uptime across AirAsia.com, BigDutyFree.com, and Rokki.com by implementing advanced monitoring and proactive incident response. Built CI/CD pipelines with Ansible and automated deployments across AWS, GCP, and Azure, improving delivery speed and reliability. Implemented robust backup and recovery processes, achieving a 99.8% success rate in restoration testing. Collaborated with internal and external stakeholders to ensure compliance, scalability, and operational excellence across projects.

Designed and deployed IT infrastructure to support fintech applications, ensuring secure and stable environments for payment processing. Collaborated with development teams to streamline application lifecycle management and strengthen production readiness. Implemented monitoring and incident response processes, reducing downtime and improving service continuity. Enhanced infrastructure resilience through OS hardening, network configuration, and disaster recovery planning. Supported major fintech projects such as U Mobile QuickPay and FFastPay, enabling growth of mobile payment services in Malaysia.

Mozilla Malaysia Community Lead

Managed full lifecycle of Linux environments including installation, configuration, upgrades, and patching by reducing unplanned downtime and improving system performance. Led and assisted in cross-functional projects involving system integrations, OS migrations, and third-party application deployments, completing upgrades on schedule and with zero major incidents. Diagnosed and resolved complex hardware and OS issues, cutting mean time to resolution (MTTR) and improving service continuity for internal and external stakeholders. Administered enterprise backup solutions (Acronis, Cristie Bare Metal Recovery, Commvault) to safeguard critical data, achieving more 99% successful recovery in testing and real incidents.

Executed network and system implementation projects for LSG Sky Chefs Brahim at MAS Building, delivering installations, testing, and commissioning on time and within scope. Provided 1st and 2nd level technical support to resolve network and system issues, reducing downtime and improving service response times. Diagnosed and resolved network and system faults, consistently meeting SLAs and improving mean time to resolution (MTTR). Conducted preventive maintenance in line with established procedures, preventing recurring issues and extending equipment life cycles. Acted as the company’s technical representative during customer interactions, safeguarding service quality and strengthening client relationships.

Managed and maintained servers across multiple Malaysian government data centers (Prime Minister’s Department, MAMPU, National Audit Department, PAJPM), ensuring secure and reliable operations. Installed, configured, and maintained hardware and network equipment, reducing service interruptions and improving system performance. Administered user accounts and access controls while supporting cross-platform environments (Windows, CentOS, Red Hat, Ubuntu) to maintain security and compatibility. Coordinated system testing, upgrades, and configuration changes in line with strict operational procedures to minimize downtime. Provided off-hours and remote technical support and accurately documented all changes and incidents to enhance audit readiness and service transparency.