Murielle C.

* Managed and optimized executives’ calendars, ensuring efficient scheduling and prioritization of meetings and business activities. * Organized end-to-end business travel arrangements, including transportation, accommodation, and logistics. * Coordinated expense reports, purchase orders, invoices, and day-to-day administrative requests. * Planned and organized internal Sales and Marketing events, including kick-offs, Quarterly Business Reviews (QBRs), seminars, team-building activities, and team lunches. * Oversaw event logistics, including venue selection, supplier management, budget tracking, invitations, registrations, and on-site coordination. * Coordinated client visits at headquarters and supported the operational needs of Sales and Marketing teams.

Support the team in business development by preparing air and sea freight quotations. Manage and optimize customer relationship tools to improve efficiency and customer satisfaction. Expertise in transport and international trade to provide guidance and support to the team.

Delivered high-quality customer support and resolved customer inquiries efficiently. Managed customer accounts, orders, and administrative documentation. Coordinated with internal teams to ensure timely issue resolution and customer satisfaction. Maintained accurate customer records and monitored service performance. Handled complaints, follow-ups, and customer retention activities.