Murielle Majesté

With over 20 years of professional experience in France and internationally, I am a consultant who delivers exceptional results for my clients. I have a MBA in strategy and marketing from London South Bank University and a master's degree in applied statistics to demography from University of Paris I: Panthéon-Sorbonne. I leverage my unique skill set to transform customer dissatisfaction into satisfaction and retention, and to turn level 2 support services into profit centers. For example, in my previous role at Christian Dior Couture, I reduced the number of refunding issues to zero, decreased the inventory discrepancies by 98%, and processed refunds by wire transfer in Cegid and Fluent for returns with final status issues. I am proficient in Salesforce Lightning, CRM, and process improvement, and I excel at bridging the gap between business and technical teams. I am always ready to exceed my clients' needs and expectations, regardless of the complexity of the IT system, the number of applications and interfaces, and the industry sector.