Mustapha Al Masude

– Supported end-to-end Procure-to-Pay (PR, PO, GR, Invoice Verification) processes using SAP MM. – Configured and supported SAP MM Purchasing & Inventory Management with FI-MM integration. – Managed material and vendor master data, improving data quality and reducing processing errors. – Performed inventory and stock analysis to ensure availability and cost control. – Provided functional support, incident management (JIRA), and end-user training in an international environment. – Environment: SAP S/4HANA, SAP MM, Procure-to-Pay, Inventory Management, FI-MM Integration, JIRA

– Supported and optimized SAP MM Purchasing & Inventory Mgmt – Managed Procure-to-Pay (PR, PO, GR, Invoice Verification) with strong FI-MM integration. – Maintained material & vendor master data, improving data quality and procurement accuracy. – Environment: SAP ECC, SAP MM, Purchasing

– Provided SAP SD functional support through JIRA ticketing. – Documented user guides for the SAP S/4HANA implementation. – Managed and troubleshot RAR jobs, billing documents, and commission contracts. – Created reconciliation reports and analyzed accounting documents. – Acted as business advisor, translating functional requirements into SAP solutions.

– Managed Procure-to-Pay (PR, PO, GR, Invoice Verification) with strong FI-MM integration. – Performed inventory and stock analysis to support production planning and cost control. – Provided functional support, testing, and end-user training.

– Collaborated with cross-functional teams to implement IT process enhancements and best practices. – Provided IT operational management within an ITIL-based environment. – Oversaw incident, problem, and change processes to ensure SLA compliance and operational efficiency. – Developed technical documentation and maintained the knowledge base to support process standardization. – Contributed to continuous service improvement initiatives and workflow optimization. – Analyzed operational data to identify trends and support proactive decision-making – Monitored system and process performance to enhance reliability and overall operational effectiveness.

– Provided IT operational management within an ITIL-based environment. – Oversaw incident, problem, and change processes to ensure SLA compliance and operational efficiency. – Developed technical documentation and maintained the knowledge base to support process standardization. – Contributed to continuous service improvement initiatives and workflow optimization. – Collaborated with cross-functional teams to implement best practices and drive operational excellence – Monitored system and process performance to enhance reliability and overall operational effectiveness.

– Managed IT operations within an ITIL-based framework, ensuring – process efficiency and SLA compliance. Oversaw incident, problem, and – change management to maintain operational reliability. – Developed and maintained technical documentation and knowledge base – content to standardize workflows.

– Handled customer subscription requests (creation, modification, cancellation). – Provided customer service and assistance. – Processed administrative files and verified supporting documents.