Nabil JIDA

Team Management and Coordination Client Engagement and Relationship Management Project Planning and Execution : Loyalty program, Clienteling App, GDPR, Alcmeon interaction, CTI integration, Booxi integration, and other CRM-related and cross-functional developments. Solution Design and Implementation Oversight Risk and Issue Management Budget and Financial Tracking Post-Implementation Support

Vision and Strategy Requirements Gathering and Prioritisation Backlog and Team Management Collaboration and managing Development Teams (Offshore) Quality Assurance and User Acceptance Testing (UAT) Change Management and User Training

Supporting Gucci, YSL, Balenciaga, Bottega Veneta in implementing changes and improving the Salesforce Platform Functional Solution Design Business Process Mapping and Optimization Stakeholder Communication and Collaboration Training and User Support

Design and implementation support for Customer Service Cloud integrated with Amazon Connect CTI Leading technical and business requirement workshop Redaction all business and technical requirements Solution Design and Architecture Solution Validation and Feasibility

Improving Sales and Support processes Optimization and automation of customer service processes through continuous changes Implementation of partner portals to optimize processing times Management and monitoring of customer satisfaction based on several surveys Implementation of KPIS analytics for activity monitoring Sales Cloud / Service Cloud / Community Cloud / Einstein Analytics

Analysis of support, sales and marketing processes within the ACOEM organization for the implementation of a Salesforce Core model for subsidiaries in America, Mexico and France. *Detailed functional and technical audit *Design of target solution *Detailed costing of the offer with different scenarios

Salesforce CRM Consulting & Integration

Sales Cloud Einstein Analytics Pardot Talend

Mission : Global CRM Project * Salesforce * Pardot * Interfaces SAP * Magic Xpi