Nabila Benmirouh
Senior Salesforce Delivery Manager
Salary / Daily rate
Dubai - United Arab Emirates
Freelance
Can come onsite
Skills
Languages
About me
Intro
Salesforce Delivery Manager with 11+ years of expertise and 9 Salesforce certifications, specializing in enterprise-scale implementations across global markets. Led successful projects for Fortune 500 clients including Sanofi, Sodexo, and Generali, managing cross-functional teams and delivering solutions for 43+ worldwide entities. I deliver robust Salesforce solutions with proven expertise in Service/Sales Cloud, team leadership, and digital transformation initiatives.
Work experience
Salesforce Delivery Manager
May 2022 - Present
4 years 6 months
Dubai - United Arab Emirates
• Acted as the Salesforce Subject Matter Expert (SME) to guide project direction and implementation. • Managed multiple projects for clients such as Ecovadis and Sanofi/Opella, ensuring timely delivery and quality. • Oversaw team management and risk management processes, fostering a collaborative environment. Main clients: - Ecovadis: Salesforce Project Manager - Sanofi/Opella: Salesforce Service Delivery Manager, Demand Manager
Senior Principal - Salesforce Practice Manager - Services
Devoteam
Dec 2020 - May 2022
1 year 6 months
7620 Paris, Denmark
- Head of Services Salesforce practice: Alliance Director with Salesforce for Services Accounts (Insurance, Finance, Professionnel Services), Project Director for Services Accounts Main clients: - Sodexo: Demand Manager - KPMG: Salesforce CoE Engagement Manager
Salesforce Delivery Manager
ALD Automotive
Aug 2019 - Oct 2020
1 year 3 months
Paris Area, France
- BAU and Projects Delivery manager for ALD’s 43 entities worldwide - Supervision of external on-shore (Paris) and off-shore team (India) for maintenance of Salesforce platform and implementation of new functionalities (Sales, Service and custom modules)
Manager - Cloud First Applications - Salesforce
Accenture
Sep 2017 - Aug 2019
2 years
Paris Area, France
- Delivery manager for Salesforce projects: Budget follow-up, Capacity planning, supervision of a team of Business Analysts and Developpers (up to 10 people) - Participation to the development of Accenture Salesforce Practice in Paris: Sales Cloud SPOC, Financial Service Cloud SPOC, Career Counselor Main Clients: - Adecco - Covea - Generali
Project Manager - Salesforce
EI-Technologies Mena
Oct 2015 - Oct 2017
2 years 1 month
Dubai - United Arab Emirates
- Delivery Manager for Salesforce projects in MENA region - Workshops with Business stakeholders, Design of solution, Monitoring of the implementation and the quality of delivery, Training of end users - Pre-Sales activities: RFPs management, response to tender for new prospects Main Clients: - Afreximbank - Art Dubai - Midis
CRM Consultant - Salesforce
EI-Technologies
Dec 2013 - Oct 2015
1 year 11 months
Paris Area, France
Salesforce Consultant for several project: - ALD Automotive (Societe Generale Group) - Petit Forestier - Daher - Cofely Services (ENGIE Group)
IT Project Manager
Cité Conseil
Jul 2010 - Dec 2013
3 years 6 months
Paris Area, France
Billing and CRM consultant in Telecommunications: - Implementation of Billing applications: Analysis of Business needs, Workshops with Business stakeholders, Organization of UATs (prepare and roll out test plans and test cases, non-regression testing) Main clients : - Orange Grand Public - Orange Distribution - Orange Business Services Salesforce consultant for Pages Jaunes (So Local group)
Web Project Manager
Dunamis
Sep 2009 - May 2010
9 months
Guadalajara Area, Mexico
Dunamis is a web agency, based in Guadalajara (Mexico). It provides small and medium-sized enterprise with internet solutions (website design).
HRIS Consultant (HRACCESS)
RATP
Feb 2008 - Aug 2008
7 months
Paris Area, France
RATP is the public transport operator for the city of Paris. Rhapsodie is the project that brought the new HRIS with brand new software, HRAccess.
Education
Tecnológico de Monterrey
Master of Business Administration (MBA)
2008 - 2009
1 year 1 month
Institut Mines-Télécom Business School
Master in Management, Audit & Consulting in IT
2005 - 2009
4 years 1 month
Lycée Lakanal (MPSI/MP)
2003 - 2005
2 years 1 month
Lycée Français de Doha
Licenses & certifications
Salesforce Certified Data Cloud Consultant
Issued: –
Salesforce Certified AI Specialist
Issued: –