NABUTU TUTI

• Lead the overall strategic direction, growth, and vision for VIVAH’S CLOSET, (An online boutique offering curated thrifted dresses, jumpsuits, fashion accessories, and seasonal items like Stanley cups.) • Spearhead business development, product sourcing, branding, and market expansion, positioning VIVAH’S CLOSET as a go-to destination for unique fashion items. • Foster partnerships with suppliers and build customer loyalty, contributing to year-over-year growth in both revenue and customer base. • Develop and implement digital marketing strategies across social media and e-commerce platforms, increasing brand visibility and driving online sales. • Ensure operational excellence by overseeing financial planning, inventory management, and customer satisfaction.

1. Reviewed and examined online content for legal compliance, ensuring adherence to safety standards and removing inappropriate or offensive material. 2. Monitored content for potential violations such as hate speech, harassment, obscenity, and discriminatory content. 3. Implemented quality control measures to safeguard public health, safety, and the platform's integrity. 4. Collaborated with other moderators and departments to improve or develop moderation guidelines. 5. Provided constructive feedback to content creators or writers, helping them improve the content or making necessary revisions.

1. Answered all calls on the customer service line and attended to all calls promptly as required. 2. Handled internal and external correspondence through email, social media and one on one. 3. Customer service / Sales – Prepared quotations for clients and making follow ups to confirm the booking; through emails / calls / meetings. Engaged clients to confirm orders. 4. Resolved product or service problems by clarifying the customer's complaint through phone, email and/ or social media; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction resolution. 5. Built sustainable relationships of trust through open and interactive communication. 6. Prepared Invoices and Sales orders. 7. Maintained customer records by updating account information on CRM. 8. Built sustainable relationships of trust through open and interactive communication.

1. Handled customer calls to achieve FCR(First Call Resolution) 2. Identified and accessed customers’ needs to achieve satisfaction, and obtained feedback. 3. Documented call information on the CRM according to the standard operating procedure. 4. Handled customers’ complaints, provided appropriate solutions and alternatives within the time limits, follow up to ensure resolution. 5. Followed up on escalations and checked on resolutions. 6. Upsold products and services in relation to Multichoice services.