Nacer BAHLEL

💼 Client : Odigo (telecom) 📰 Projet : Implementation of the Odigo contact center solution for various clients (Maif, Antargaz, Air France…) 📝 Responsibilities : 🖈Managed a fixed-price projects for the implementation of Odigo IVR solution. 🖈Led the end-to-end implementation of Odigo's omnichannel contact center solution for a multinational client, enhancing customer interactions across voice, messaging, and social media channels. 🖈Facilitation of workshops, project committees, Agile sessions

💼 Client : Hermès (Luxury) 📰 Projet : Establishment of an Infor M3 ERP service desk with the presence of a major and historical player at Hermess. 📝 Responsibilities : 🖈Oversaw scoping phase to enhance deliversy quality, aligning with "Infor M3" ERP standards through optimal solution utilization 🖈Established client trust during the scoping phase by delivering high-quality work, ultimately resulting in the successful signing of a service desk contract . Demonstrated a client-centric approach and the ability to align services with client needs. 🖈Established a strategic partnership with specialized Infor M3 subcontractors, ensuring the seamless delivery of projects and fostering continuous staff skills development. Strengthened collaboration for enhanced project outcomes. 🖈Conducted strategic prospecting across various IT departments to identify potential projects in a competitive landscape. Demonstrated proactive engagement and market awareness. 🖈Won Infor M3 projects that were initially assigned to a competitor. Exhibited strong competitive intelligence, strategic positioning, and effective project acquisition skills. 🖈Enhanced project profitability by establishing a trained internal team, reducing dependence on outsourcing. Demonstrated strategic workforce planning and cost-effective resource utilization. 🖈Generated €3MM revenue within the first year, with a progressive ramp-up to 15 IT staff (technical and business team)

💼 Client : Banque de France (Bank) 📰 Projet : Implementation of a Document Management System (DMS) and an Electronic Archiving System (EAS) for managing over-indebtedness activities. 📝 Responsibilities : 🖈Managed a fixed-price TMA projects for a DMS FileNet System 🖈Mentored a junior project manager, providing guidance, support, and valuable insights to foster their professional development. Contributed to the individual's growth and enhanced overall team capability. 🖈Spearheaded initiatives that led to a substantial improvement in customer satisfaction levels. Enhanced project reporting mechanisms and presentation materials for various committees, ensuring clear communication and transparency in project progress. 🖈Implemented focused processes and incorporated best practices to revamp project operations, resulting in increased efficiency, reduced turnaround times, and enhanced project delivery 🖈 Total budget of €1MM budget over a 8-month schedule within a team of 10 IT staff

💼 Client : La Poste Mobile (telecom) 📰 Projet : Implementation of the MVNO IT system for La Poste Mobile for the “Very High-Speed internet” and mobile offerings, using the SFR mobile network operator 📝 Responsibilities : 🖈Managed a fixed-price project for the implementation of the MVNO IT system feature enhancement 🖈Spearheaded the industrialization of project processes for the management of recurring versions, introducing standardized methodologies and tools. 🖈Implemented best practices, leading to a more agile and responsive project environment. 🖈Implemented strategic optimizations across project activities, significantly reducing the defects rate and elevating the overall delivery quality. These enhancements positively impacted project outcomes and client satisfaction 🖈Successfully managed a distributed team of 13 IT professionals across Paris and Rennes, ensuring seamless collaboration through all project phases. 🖈Played a pivotal role in revenue generation, securing €1.8MM over a 10-month period. Demonstrated a keen understanding of client needs, effective project delivery, and business acumen, contributing significantly to the project financial success.

💼 Client : HSBC 📰 Projet : Migration of incoming document from the IBM OnDemand archiving platform to IBM FileNet platform 📝 Responsibilities : 🖈As an external provider, I led a client distributed team for a DMS system migration time and material project 🖈Established a clear roadmap for project success and defined the functional and technical scope of the target ECM application 🖈Spearheaded the implementation of a robust functional and technical architecture for the ECM application ensuring alignment with business objectives and requirements. 🖈Facilitated training and provided ongoing support to client teams in India, France, and Poland. Fostered collaboration and knowledge transfer, ensuring a smooth transition to the new ECM solution. 🖈Managed an international distributed team of 11 IT staff within €1.4MM budget for a 16-month schedule

💼 Client : Uniprévoyance (Mutual Insurance) 📰 Projet : Upgrade of the incoming document platform to the new IBM FileNet version 📝 Responsibilities : 🖈Bid Manager on the orchestration of the presales phase, including client workshops, target solution selection, and proposal drafting. 🖈Spearheaded the design and implementation of a scalable cloud-based architecture for a DMS application. 🖈Provided comprehensive training and support to various stakeholders, including team members and key users. 🖈Managed a team of 7 IT staff within €700k revenue generated over a 6-month schedule for the fixed-price migration of a DMS application 🖈Change Management : Provided comprehensive training and support to various stakeholders, including team members and key users. Fostered a collaborative and empowered environment, enhancing overall project success and user satisfaction.

💼 Client : MNH 📰 Projet : Implementation of a Document Management System (DMS): dematerialization of incoming documents for all MNH services. 📝 Responsibilities : 🖈Redesigned and optimized technical project operations as a key architect, streamlining workflows and improving overall project efficiency 🖈Managed a distributed team between Paris and Rennes for a fixed-price DMS implementation project 🖈Led the charge I n implementing a new process that brought about significant gains in efficiency, ultimately redsucing the time to market for deliverables. 🖈Provided mentorship, guidance, and support, resulting in improved team cohesion and individual professional growth. 🖈Led and managed a team of 15 IT professionals, fostering a collaborative and high-performance work environment. 🖈Managed a €1.5MM budget over an 18-month period, overseeing financial aspects of projects and ensuring optimal resource allocation

💼 Client : SANOFI (pharmaceutical) 📰 Projet : Implementation of a SharePoint portal application to unify all intranets across different entities of Sanofi. 📝 Responsibilities : 🖈Orchestrated and led defect resolution meetings, fostering collaboration between cross-functional teams. 🖈Reduced defect resolution times by 30% through effective communication and streamlined processes. 🖈Provided invaluable support to the business team by offering assistance, guidance, and articulation of their needs. 🖈Strengthened the collaboration between technical and business teams, resulting in an improvement in project alignment with business objectives.

💼 Client : CASDEN Banque Populaire (Bank) 📰 Projet : Implementation of a Document Management System (DMS) 📝 Responsibilities : 🖈Led a 5 IT staff (developers, BA, QA) in the successful implementation of a fully customized FileNet solution. 🖈Tailored the FileNet system to align seamlessly with the specific needs of the business team, resulting in a more efficient document management process. 🖈Implemented optimized workflows and automation, achieving a significant reduction in processing times for various case types such as credit and insurance. This enhanced operational efficiency and led to a notable decrease in turnaround times for critical business processes.

💼 Client : Renault (Automotive) 📰 Projet : Dematerialization of processes traditionally carried out via fax, emails, and telephone 📝 Responsibilities : 🖈Led a dynamic team for a high-impact Document Management System (DMS) application, orchestrating the development and implementation of features 🖈Orchestrated the onboarding and integration of a remote team in India, fostering a cohesive work environment. 🖈Led comprehensive needs analysis, resulting in streamlined processes and a significant reduction in project timelines. 🖈Improved cost estimation accuracy, leading to significant cost savings across multiple project phases.

💼 Client : Public Finances Directorate General - DGFiP (Public sector) 📰 Projet : Financial and accounting management application for local authorities and local public institutions 📝 Responsibilities : 🖈Implemented a Proof-of-Concept program to enhance the performance of a batch management server. 🖈Drafted the technical specifications 🖈Developed a Java batch management server that increased processing time by 50% 🖈Monitoring performance tests on the AIX platform