Nadia LAIDIN

Managed transition following the demotion and repositioning of the current customer service manager within the team - Assessment of the existing organisation, recommendation and implementation of a target organisation adapted to performance and workload challenges - Structuring the customer service department: clarification of roles, responsibilities and decision-making processes - Optimization and formalization of procedures, streamlining of workflows and improvement of operational efficiency

- Turnover : € 130 Millions - Drive a Team of Managers with Sales Technicians and customer master data team (31 pers.) - Supervise the sales cycle (Data, quotation, order,delivery, billing and claims) - Develop Sales - Improve operational processes - Manage cross-functional projects - Lead change management : audit and restructuring the service

Visit the KETER Group's leading websites KETER - CURVER - KIS - JARDIN - AP MEDICAL - Turnover : € 110 Millions - Management of Team Leaders and CSR (13 pers.) - Responsible of the process "Order To Cash" (data, order, delivery, invoice, claims, overdue) - Change Management and implementation of new organization with new job profile - Customer contracts analyze and implementation of pricing/discount - OTIF Follow-up (Penalties fees, relationship with European factories, planning and Transport) - Experience in managing project groups - Process and tools optimization between brands

- Turnover : € 120 Millions - Management of France Team (6 pers.) - Order management (order, delivery, billing, claims and Overdue) - Penalties fees monitoring and customer's negotiation with cost reduction objective - Internal audit within the department on working methods and process - Assessment of the team and upgrading skills (training, coaching, hiring..) - Implementation of SAP - Business area responsible of SD Module and Key user - Customer Service Operations (order, delivery, billing, claims) and Sales dashboards - Development of EDI and of web portals of customers

- Turnover : € 250 Millions - Management of France Team (4 pers.) - Creation of the department, multi brands (recruitment, training) - Creation of the whole operational flows - Project Leader of various workshops aimed at functional improvement Order to Cash - SOP Meeting for the control of procurement flows and customer satisfaction - Implementation of an intranet tool for tracking complaints with the evolution of deadline - Monitoring of overdues with accounting team - Definition of quantitative and qualitative objectives to improve productivity and performance of the team

- Turnover : € 60 Millions - Member of the executive Committee - Management of France and Export teams (24 pers.) - Merge of two Groups (Kennametal and Widia Group) - Change management, reorganization of the both departments - Recruitment, support, skills - Harmonization of working methods between France and European Subsidiaries (workshops, best practices groups, lean Management) - Project Management : SOX certification as part of the ORDER TO CASH and INVENTORY MANAGEMENT processes, ISO 9001, customer portal web, e-auction

- Turnover : € 160 Millions - Management of France and Export teams (6 pers.) - Order Management up to billing, claims - Monitoring of commercial operations and master data into the ERP - Implementation of SAP SD/MM (documentation, test, validation) with German IT department - Development of commercial activities (Telesales = € 500 K, braderie, public organisations)