Nadia OLLIER
Virtual Assistant | Administrative Management
Salaire / Taux journalier
45770 Saran, France
Freelance, ouvert au CDI
À distance uniquement
Expertises
Langues
À propos
Introduction
Customer Success Manager with 30 years of experience, specializing in maximizing solution adoption and delivering personalized support. My background spans digital communication strategy and public sector administration, where I've developed exceptional problem-solving skills and the ability to manage complex projects. I transform customer relationships into lasting success through a strategic approach that's both human and efficient, helping tech companies increase profitability while keeping users satisfied.
Expérience de travail
Customer Success Manager and Care
KareFreelance
avr. 2025 - Présent
1 an 7 mois
Orléans, France
• Developed CSM skills with top French startups • Client needs analysis and onboarding • Customer journey design and opportunity detection • Churn and renewal management • Upsell/Cross-sell and product improvement
Customer Success Manager
Superindep.frFreelance
mars 2025 - mai 2025
3 mois
Orléans, France
• Onboarding of clients launching micro-businesses • Case prioritization and processing • Internal FAQ optimization • Content creation
Virtual assistant and digital communication strategist
OLLIER COM&TECHFreelance
nov. 2023 - mai 2025
1 an 7 mois
À distance
• 20+ B2B/B2C clients across various sectors • SEO writing, digital communication management • Coaching for entrepreneurs
Care & Reintegration
Service Pénitentiaire
nov. 1994 - août 2023
28 ans 10 mois
45770 Saran, France
• Support for incarcerated individuals • Training, employment and entrepreneurship follow-up • Family support • Coordination with external partners
Formation
You Web Formation
Master's degree in digital marketing strategy
2023 - 2025
1 an 11 mois
FORMALIS
Infopreneur
2021 - 2022
11 mois
CNFDI - Centre National privé de Formation à Distance
Public writer, Administrative
2019 - 2020
11 mois
FORMALIS
Web editor
2018 - 2019
11 mois
Aix-Marseille University
Bachelor Year 1 – Psychology , Psychology
2016 - 2017
1 an 1 mois
American Union of NLP
Certified Life coach
2012 - 2014
2 ans 1 mois
Lycée Sophie germain
Associate’s Degree – Executive Secretary, Administrative
1991 - 1993
2 ans 1 mois
Licences et certifications
Les fondements du marketing en ligne
Délivré le : mars 2022
Réussir et automatiser sa veille sur Internet
Délivré le : juin 2021
Les fondements du marketing de contenu
Délivré le : juin 2021
Mettre en place en stratégie SEO
Délivré le : août 2020
Ecrivain public
Délivré le : août 2020
Rédacteur web
Délivré le : janv. 2019