Nadir BRIKCI
Senior Operations Assurance Manager
Salaire / Taux journalier
Paris, France
Freelance
Peut venir sur site
Expertises
À propos
Introduction
Digital BSS Operations expert with 18+ years leading telecom IT infrastructure and managed services. Successfully migrated 17M subscriber BSS stack and managed teams of 60+ engineers across onsite/offshore operations. Specialized in billing systems, crisis management, and SLA delivery for mission-critical telecom environments.
Expérience de travail
Program Manager FBLC
Freelance
oct. 2024 - Présent
2 ans 1 mois
Senior Customer Service Manager
Sodexo
avr. 2022 - oct. 2024
2 ans 7 mois
Paris, France
Ericsson
mars 2018 - mars 2022
4 ans 1 mois
Head of Solution Delivery/ ICT Program Director
avr. 2018 - mars 2022
4 ans
Operations Assurance Head
mars 2018 - mars 2020
2 ans 1 mois
Alger, Algérie
Head of IT operations of the live Production Environments for a full digital BSS stack (CRM, Billing, Charging System, Mediation, Roaming, Paiement, Provisioning, Infrastructure, data base, networking, Service desk...) for a mobile telecoms operator in managed services. Managing Onsite & Offshore Operations teams (28 + 36 Engineers and 5 team leaders) for the delivery of the overall managed services operations and their activities in accordance with customer agreed Service Level Agreement (SLA's) for incidents, problems management, change management, KPIs and lifecycle.. Main results: 1st experience in the world consisting on the complete one shot migration of the full IT BSS stack (17 Millions subscribers) from the mobile operator to the Supplier with new Digital BSS system. Achievement of the cruising speed of the operator’s IT department, in the new Digital BSS mode.
IT Operations Manager
VEON
mai 2007 - mars 2018
10 ans 11 mois
Responsible on operations delivery and leading a team of engineers for IT Charging systems, mediation and added value services (VAS) platforms. Develop and execute current, medium and long term Operations for Charging system, payment, Mediation and VAS platforms in line with business requirements for IT mission critical systems. Develop,Prepare and review the operational process and procedures to maintain platforms availability 24/24 & 7/7 and KPIs achievement. Involvement in incidents and problems that cause service impact and act as incident manager with clear communication to stakeholders, vendors and executive management.
Development Engineer
Nxp Semiconductors (Erstwhile Philips Semiconductors)
sept. 2004 - déc. 2005
1 an 4 mois
14000 Caen, France
Realization of an evaluation and testing board of new PHILIPS technology for NFC circuits (Near Field Communication). Consisting mainly on Peer 2 Peer data transfer, access control, paiement in contactless. Design and Hardware Realization: Architecture based on a 32-bit ARM microprocessor, links interfaces (USB, HSU, I2C, SPI), NFC circuits, RF Module (Antenna, Filters).Software design and implementation: development of Firmware and middleware layers, Test and Validation for SW, HW and communication’s protocol.
Project Manager
Siemens
janv. 2004 - oct. 2004
10 mois
Paris, France
Paramétrage de l'ERP interne de Siemens Security Systems pour synthétiser toutes les données des agences de Siemens France au niveau du siège national a Paris
Formation
Audencia
Executive MBA
Université Bourgogne Europe
Master 2, Professional Master 2 STIC