Nado Boua

• Coordinated and executed the Cyber Awareness Month Campaign (Cybermois), creating daily educational content that reached 2,000+ stakeholders across the Indian Ocean region. • Deployed and managed the Olvid secure messaging solution, overseeing licensing for 50+ members and board administrators. • Conducted compliance audits using the European Data Protection Board's (EDPB) website auditing tool, presenting actionable recommendations to improve GDPR compliance. • Increased LinkedIn engagement by 25% through a data-driven content strategy for cybersecurity awareness campaigns. Key Achievements: • Successfully implemented a secure communication solution for 50+ stakeholders. • Enhanced regional cybersecurity preparedness through customized reflex sheets. • Conducted GDPR compliance audits using the EDPB Website Auditing Tool Technical Projects : Cyber Awaraness Campaign - OCOI Designed and implemented a region-wide awareness campaign, increasing cybersecurity knowledge across diverse industries.

Installed, updated, and migrated Windows Server 2016/2019 systems for virtual and physical infrastructures. • Configured Cisco VLANs and performed basic router and switch management. • Administered Azure Cloud, including virtual machine deployment, Azure AD setup, and IIS Web Server configuration. • Managed enterprise messaging systems, including Exchange Server 2019 and Office 365. • Supervised the relocation of IT infrastructure for an enterprise, ensuring seamless functionality post-move. Key Achievements: • Reduced virtual machine deployment time by 30% through automation. • Improved network security by implementing VLAN segmentation.

• Delivered Level 2 user assistance, achieving a 95% first-call resolution rate. • Managed and resolved backlog tickets, reducing average resolution time by 30%. • Administered Exchange Server and MS365 environments, ensuring optimal performance and availability. • Performed Active Directory (AD) tasks, including user account creation and troubleshooting authentication issues. Key Achievements: • Increased user productivity by ensuring seamless IT support operations. • Reduced ticket resolution time through efficient backlog management.

User support via PMAD tools Office 365 messaging setup Creation of accounts and management of AD and messaging rights Installation and management of workstations and printers

Dépannage et recherche de panne par téléphone sur des produits multimédia Préparation des médias de réinstallation à l’attention des utilisateurs finaux Prise en main à distance, aide à l’utilisation, paramétrage Installation de logiciels avec les clients finaux Prise d’appel des demandes clientes

Assistance téléphonique avec une prise de main à distance Enregistrement, suivie, clôture des incidents dans l’outil de ticketing Régler les problèmes rencontrés par les utilisateurs Installer du nouveau matériel (intégrer et gérer un réseau)

Réception Mise en stock Picking et emballage

Intérim-Technicien déploiement – TOTAL– Défense Courbevoie 92 • Déconnexion des outils informatiques • Reconnexion des outils informatiques • Installation des postes de travail et des téléphones fixes • Brassage des câbles RJ 45