Nagui SALIB

- Maintaining Quality, Environmental, Health and safety Management System with reference to ISO 9001: 2015, ISO 14001 :2015 & ISO 45001. - Preparing and performing Internal Audit Plan - Preparing and lecturing training material on Quality, Environmental, Health and safety Management System, awareness for different functional levels of employees ( with reference to ISO 9001: 2015, ISO 14001 :2015 & ISO 45001). - Preparing training material on Internal Audit, Risk Management, Commination Skills, internal quality procedures and lecturing them for different functional levels of employees.

o Management of Training business unit, o Planning of training portfolio and strategy, o Creating offers and , business development. o Implement innovative, service- specific training projects. o Develop training courses. o Delivering professional training courses. During this period I organized more then 30 training days in the following subjects: - ISO 9001:2015 QMS Lead Auditor Courses. - ISO 14001: 2015 EMS Lead Auditor Courses. - ISO 11799 : 2015 Document storage requirements Lead Auditor Course. - ISO 50001: 2018 EnMS Lead Auditor Course. - ISO 9001: 2015 QMS Awareness and Internal Audit Course. - Sub-Contractor Management.

- Establish and Maintaining Quality, Environmental, Health and safety Management System with reference to ISO 9001: 2015, ISO 14001 :2015 & ISO 45001. - Preparing and performing Internal Audit Plan - Preparing and lecturing training material on Quality, Environmental, Health and safety Management System,awareness for different functional levels of employees ( with reference to ISO 9001: 2015, ISO 14001 :2015 & ISO 45001). - Preparing training material and lecturing on Internal Audit for different functional levels of employees.

Preparing and Lecturing training courses for Social Accountability SA 8000 management system (foundation and internal audit)

I have performed more than 300 days training delivering professional training for the following subjects: • QMS (Quality Management System)ISO 9001:2015 Foundation & Internal Audit • Orientation to executive managers about the new addition of ISO 9001:2015 • EMS (Environmental Management System) ISO 14001:2015 Foundation & Internal Audit • Heath and Safety Management System, OHSAS 18001 Foundation & Internal Audit • Heath and Safety Management System, ISO 45001 Foundation & Internal Audit • Root Cause Analysis Methods (RCAM) & 5 whys • Internal Audit Skills ISO 19011 • Key Performance Indicators (KPIs) • Integrated Management System Auditor (ISO 9001, ISO 14001, OHSAS 18001) • Customer satisfaction complain handling - ISO 10002 Foundation • Customer Satisfaction Monitoring & Measuring - ISO 10004 Foundation • Total Quality Management (TQM)

- Maintaining Quality & Environmental Management System - Preparing and performing Internal Audit Plan - Measuring the quality of products and services by monitoring the result of the quality indicators for each Business Division & Product Category. - Monitoring quality performance of Company suppliers and subcontractors. - Preparing training material and lecturing on quality awareness for different functional levels of employees.

- Set up and supervise measures of network performance for the customer and follow up field outages. - Identify and monitor quality of service indicators like adherence to contract milestones, reliability of equipment etc… - Analyze, compare and interpret the result of the stated quality indicators measures of network performance. - Monitor the resolution of customer problems and their closing time. - Set up and maintain regular contact with the customer by establishing regular meetings, presentation of progress and to generally advise the client in their approach to quality issues. - Send Quality Reports on a regular basis to the customer, and provide quality reports internally on all Alcatel products delivered to UAE. Provide information on demand to any relevant Alcatel entities. - Monitor the result of the customer satisfaction survey and measure the level of customer satisfaction. - Follow-up improvement action plans as a result of customer satisfaction survey done by Alcatel France - Maintain quality assurance system in compliance with ISO 9001:2000 for all activities in Alcatel Egypt. - Prepare & Perform Internal Audit Plan for all activities of Alcatel Egypt. - Participate in Management Review Meetings for Alcatel Egypt. - Measure the quality of the product and services by monitoring the result of the quality indicators for each Business Divisions & Product Categories. - Prepare training material & Lecture on quality awareness for different functional levels of Alcatel Egypt employees - Conduct site assessment for Alcatel Egypt Business Divisions

Quality Manager & Management Representative working on the following assignments: - Establish, implement & maintain quality assurance system in compliance with ISO 9001for all Alcatel Egypt Business Divisions which include the following: • Fixed Network Division (FND) • Optical Network Division (OND) • Mobile Network Division (MND) • Services and Distribution Division (SDD) • Transport Automation System Division (TAS) - Prepare & Perform Internal Audit Plan - Conduct Management Reviews Meetings. - Measure the quality of products and services by monitoring the result of the quality indicators for each Business Divisions & Product Categories. - Monitor the quality performance of Alcatel Egypt suppliers and subcontractors. - Prepare training material & Lecture on quality awareness for different functional levels of Alcatel Egypt employees - Follow-up the action plans for the customer satisfaction survey done by Alcatel CIT France - Conduct site assessment for Alcatel Egypt Business Divisions

- Implementation of ISO 9000 for: Iberna (manufacturer of household appliances), Pyramids medical supplies (producer of medical supplies products), Uncle America (food processing company), Pharana Ceramics (producer of ceramic tiles) manufacturing companies and Arab Contractors company in Egypt. - Implementation of TQM for Contact manufacturing company (manufacturer of electrical switches) - Lecturing on internal quality audit courses for: Iberna, Pyramids medical supplies, Pharana Ceramics, Uncle America manufacturing companies and Arab Contractors company in Egypt - Auditing quality system for different Arab contractor branches and management, Arab contractors Shipyards and Pharana Ceramics companies. - Business production plan for Comex industrial company (producer of door handle, furniture accessories, bathroom accessories)

- Preparing the quality system audit plan according to ISO 9002 and VDA 6.1 - Conducting the quality system audit plan - Preparing quality audit report - Suggesting the corrective actions needed to comply with ISO 9002 & VDA 6.1

- Establishing, implementing & maintaining quality assurance system in compliance with ISO 9001. - Preparing the company for ISO 14000 certification.

Quality consultant to prepare companies for ISO 9001

- ISO 9000 for Alu-Misr Co. (produces aluminum profiles), Kader Factory (Arab Organization Industries), Ceramica Cleopatra (producer of ceramic tiles), National Medical Industries (NMI) (producer of medical devices), GMC (manufacturer of household appliances and white goods), and Aircraft Factory (Arab Organization Industries) manufacturing companies in Egypt - Lecturing internal quality audit courses for Alu-Misr Co. (produces aluminum profiles), Kader Factory (Arab Organization Industries), Ceramica Cleopatra (producer of ceramic tiles), Aircraft Factory (Arab Organization Industries) manufacturing companies in Egypt.

(Manufacturer of household appliances) Irons Department Purchasing Manager Worked on planning all the company procurement and for improving suppliers’ quality.

Production Manager, Worked on improving quality, increasing productivity and reducing costs.

(Manufacturer of household appliances): - Metal and wood industries as product manager, - Project department as project engineer, - Purchasing department as purchasing engineer - Maintenance & processing plastic machinery, plastic department as mechanical engineer

(Manufacturer of household appliances) Quality Control Engineer worked on, final inspection for the finished product

Marketing Research Field Manager, worked on supervising researchers and assisting in the research analysis