Naheed Sultana
Senior ServiceNow Solution Lead
Salary / Daily rate
Luxembourg
Freelance, open to permanent contract
Languages
About me
Intro
ServiceNow Solution Lead with 10+ years of experience specializing in ITSM, Performance Analytics, and architecture. Former Top Rated Plus freelancer with 100% success rate, combining technical development with business process expertise. Delivering enterprise-level ServiceNow solutions with focus on integration, AI capabilities, and measurable business outcomes.
Work experience
FX Innovation, a Bell Canada Company
Jul 2021 - Present
5 years 4 months
Remote, OR 97458, USA
Solution Lead - ServiceNow Service Bridge
Feb 2025 - Present
1 year 9 months
Remote, OR 97458, USA
Skills: Product Design · Product Development · ServiceNow · ServiceNow Architect · Business-to-Business (B2B) · IT Integration
Product Lead - ServiceNow Platform and Data/AI
Oct 2023 - Mar 2025
1 year 6 months
Montreal, QC, Canada
Skills: Product Design
Functional Lead ServiceNow ITSM and Analytics & AI
Jan 2023 - Oct 2023
10 months
Montreal, QC, Canada
Skills: Product Design
Functional Lead ServiceNow ITSM and Analytics & AI
Aug 2022 - Jan 2023
6 months
Remote, OR 97458, USA
Business Process Consultant
Apr 2022 - Aug 2022
5 months
Remote, OR 97458, USA
Skills: ServiceNow · Agile Methodologies · IT Operations Management · Business Analysis · IT Service Management
ServiceNow Freelance Consultant
Jul 2021 - Mar 2022
9 months
Rawalpindi, Pakistan
Provided technical support in solutioning and implementing the ServiceNow Performance Analytics related projects for FX Innovations and its customers.
ServiceNow Freelance Consultant
UpworkFreelance
Dec 2020 - Jan 2023
2 years 2 months
Rawalpindi, Pakistan
Top rated plus ServiceNow Freelancer with 100% job success rate. Provide ServiceNow development and consultation support for various client projects and ad-hoc tasks.
Teradata
Jul 2017 - May 2022
4 years 11 months
Islamabad, Islamabad Capital Territory, Pakistan
Senior Software Engineer (ServiceNow)
Jul 2021 - May 2022
11 months
Islamabad, Islamabad Capital Territory, Pakistan
Software Engineer (ServiceNow)
Jul 2019 - Jul 2021
2 years 1 month
Islamabad, Islamabad Capital Territory, Pakistan
Associate Software Engineer (ServiceNow)
Jun 2018 - Jul 2019
1 year 2 months
Dera Ghazi Khan, Pakistan
Skills: ServiceNow · Agile Methodologies · Project Coordination · Team Leadership · ServiceNow Administration
Software Developer (ServiceNow)
Jul 2017 - May 2018
11 months
Islamabad, Islamabad Capital Territory, Pakistan
Prototyping Developer
Zong CMPak Ltd
Jan 2015 - Jul 2017
2 years 7 months
Islamabad, Islamabad Capital Territory, Pakistan
Software Engineer
Diyatech (offshore office of Alachisoft)
Aug 2013 - Jan 2015
1 year 6 months
Islamabad, Islamabad Capital Territory, Pakistan
Software Engineer Intern
Kwick High Tech and Solutions
May 2013 - Aug 2013
4 months
Islamabad, Islamabad Capital Territory, Pakistan
Education
Arid Agriculture University
Bachelor’s Degree
2009 - 2013
4 years 1 month
Licenses & certifications
Verified International Academic Qualifications
Issued: Jul 2024
ServiceNow Certified Implementation Specialist - Customer Service Management
Issued: Jun 2024
ServiceNow Certified Implementation Specialist - Security Incident Response
Issued: Jul 2023
ServiceNow Certified Implementation Specialist - Hardware Asset Management
Issued: Jun 2023
ServiceNow Certified Implementation Specialist - IT Service Management
Issued: Feb 2023
Certified Implementation Specialist - IT Service Management
Issued: Feb 2023
Certified Application Specialist - Performance Analytics
Issued: Feb 2023
ITIL v4 Foundation
Issued: Oct 2021
ITIL® Foundation 4 First Look
Issued: Aug 2021
Micro-Certification - Performance Analytics
Issued: Mar 2021
DevOps Foundations: Incident Management
Issued: Jan 2021
Micro-Certification - Automated Test Framework
Issued: Oct 2020
Certified Application Developer
Issued: Oct 2020
Certified System Administrator
Issued: Jun 2020
Teradata 14 Certified Professional
Issued: Aug 2017