Nahima Modi

– Leading, preparing, and documenting workshops – Defining, analyzing, validating, and documenting business requirements and processes. – Stakeholder management – Spring planning and workload estimation – Lead and prepare End users testing – Team management

– Leading, preparing, and documenting workshops. – Spring planning and workload estimation – Configuration and customization of Service Cloud and Sales Cloud – Project presentation to the project validation Committee – Facilitate requirements gathering and assist with the creation of project deliverables

– Leading and preparing workshops. – Defining, analyzing, validating, and documenting business requirements and processes. – Configuration and customization of Service Cloud and Sales Cloud – Realization and follow-up of tests

– Defining, analyzing, validating, and documenting business requirements and processes. – Facilitate requirements gathering and assist with the creation of project deliverables – Salesforce Contract Annual Review with the Stakeholders – Spring planning and workload estimation – Monitor and review project progress and timelines – Configuration and customization of Service Cloud POC, Chatbot and Knowledge – Organization and animation of the Steering Committee and Monitoring and Coordination Committee – Project presentation to the project approval Committee – Team management (Developers and functionals)

– Defining, analyzing, validating, and documenting business requirements and processes. – Spring planning management and participated actively in project committees. – Configuration and customization of Dynamics 365 – User stories workload estimation – Application configuration and change management. – Lead and prepare End users testing

– Prepared, facilitated and participated in the requirements gathering workshops. – Participated in the solution design with the various Sodexo stakeholders and service providers. – User stories workload estimation and document functional specifications – Participated actively in project committees. – Team management (Paris, Bangalore): assignment and follow-up of tasks, junior competence, definition of objectives and evaluations – Realization and follow-up of tests

– Animation and participation in the workshops for the implementation of the Marketing module – Preparation and animation of training sessions for End-Users – Application configuration and change management. – Realization and follow-up of tests

– Prepare and facilitate in requirement gathering workshops. – Spring planning, product band workload estimation – Application configuration and requirement documentation – Realization and follow-up of tests – Team management

– Implement a strategy to transform prospects into customers. – Establishment of Communication Campaign – Key user on the implementation of the CRM and employee training – Creation and implementation of business proposal templates – Lead Generation (emailing, direct mail, Google Ad ...) – Collaboration with professional partners to set up customer service professional support.