Najib Benlazar

- Designed and implemented a company-wide IT security strategy - Managed firewall infrastructure and rule sets (Fortinet) - Mapped the network architecture and produced technical documentation - Drafted and enforced an internal IT security policy (security charter) - Administered Microsoft Active Directory servers and user policies - Installed and configured Zabbix for real-time system monitoring - Set up and managed a Windows Deployment Services (WDS) server for system imaging and automated deployments

- Managed and created virtual machines using VMware vSphere, ensuring optimal performance and resource allocation - Provided Level 2 technical support to users, resolving complex hardware and software issues - Installed and configured Cisco routers and switches to maintain network reliability and security - Configured and maintained Active Directory servers, including user account management and group policies - Managed backup processes and recovery operations to safeguard critical business data

- Provided on-site support including troubleshooting, incident resolution, and software installation/configuration - Delivered remote support via GoToAssist, Windows Remote Assistance, and Skype for Business- - Offered bilingual phone support in French and English to users - Managed international incident tickets through the Easy Vista ticketing system

- Managed and created user accounts in Active Directory, ensuring proper access controls - Created and resolved IT incidents using GLPI and Lansweeper ticketing systems, maintaining SLA compliance - Provided hands-on support to end-users on-site, troubleshooting hardware and software issues - Delivered phone support and remote assistance using TeamViewer and VNC tools - Created and managed virtual machines via VMware Workstation to support testing and deployment - Installed and configured Windows VPN clients for secure remote access - Performed tape changes and managed backup operations on Dell TL 2000 backup robot