NAJOUA BEN NEJMA

– Led multiple IT, infrastructure, and cybersecurity projects in international consulting environments, delivering initiatives across the full project lifecycle. – Managed high-level and sensitive projects, ensuring effective governance, risk and dependency management, and alignment with business objectives. – Defined and deployed pragmatic PMO governance models, executive reporting, and decision-support dashboards to enable informed leadership decisions. – Coordinated cross-functional and multicultural teams, vendors, and stakeholders across multi-site environments, translating delivery challenges and project insights into clear, actionable recommendations for senior leadership.

– Led the end-to-end delivery of global Zscaler security initiatives (ZIA / ZPA), covering incident management, service requests, and large-scale transformation activities. – Acted as the primary point of contact for Zscaler users and stakeholders, ensuring structured communication, reporting, and follow-up through ServiceNow. – Coordinated weekly governance and operational meetings with security teams, vendors, and Capgemini to ensure alignment and timely issue resolution. – Spearheaded the replacement of the existing VPN solution by leading a structured proof of concept between Akamai and Zscaler/ZPA, supporting technical and strategic decision-making. – Managed testing, deployment, and post-go-live stabilization, resulting in a successful global ZPA rollout with controlled risk and business continuity.

– Deployed Skybox Security solutions across international sites – Conducted Firewall configuration analysis and found vulnerabilities. – Presented security improvement strategies to key stakeholders.

– Managed Front Office operations and led governance forums (COMOP, COPIL, COENG). – Delivered multi-project service management, coordinating IT and client teams. – Achieved a 95% client satisfaction rate through effective stakeholder and delivery management. – Handled commercial responsibilities and negotiations.

– Led global NO-LAN site deployments, covering LAN and Wi-Fi infrastructure implementations. – Assessed existing infrastructures, managed equipment procurement, and ensured migration readiness. – Coordinated cross-functional teams, workshops, and resource planning to deliver deployments on time and within budget. – Oversaw handover procedures to ensure smooth transitions to operations.

– Deployed Wi-Fi access points, prepared staging files, and supported deployment coordination meetings. – Provided technical support and updated deployment documentation and tools (Marley).

– Managed end-to-end network and security projects, including security policy implementation, infrastructure requirements definition, and firewall rule deployments. – Led testing and validation phases (recipe and troubleshooting), ensuring secure and compliant production releases. – Coordinated planning and schedules, managing incidents, freezes, and deployment constraints while maintaining effective customer communication. – Executed and supervised firewall operations across multi-vendor environments (Cisco, Check Point, Juniper, Fortinet, Palo Alto), ensuring quality, deadlines, and operational continuity.

– Analyzed and audited existing network infrastructures, defining technical specifications for equipment, configurations, and services. – Coordinated technical teams and led the migration to the BT MPLS network.