Naledi Mjwara

As a Customer Support Advisor and Junior Underwriter, I support both customer service and administrative underwriting functions within the mortgage and insurance space. I work closely with agents and clients to ensure accurate documentation, policy verification, and high-quality customer interactions.

I provided frontline support to a high volume of customers across the U.S., ensuring fast, empathetic, and effective resolution of inquiries across multiple channels.

I delivered personalized, conversation-based lessons to adult learners from diverse cultural and linguistic backgrounds. My focus was on building student confidence, fluency, and practical communication skills in a supportive and engaging virtual environment

As a Brand Ambassador and Promoter, I represented well-known consumer brands at public venues, engaging directly with customers to increase product awareness, drive interest, and support marketing campaigns through in-person interactions.

As a Technical Customer Support Agent, I provided first-line technical assistance and customer care in a high-volume call center environment, supporting Telkom customers with a wide range of telecom and internet service issues.