Nancy Cheng

Currently partnering with the Managing Director and leadership team to deliver business coordination, marketing activities, and event initiatives across Oceania. This hybrid role blends executive operations with communications and cross-functional project support. Key Contributions: • Coordinate business planning, stakeholder alignment, and operational tracking across ANZ • Lead internal marketing activities and communications, aligned with global and regional strategy • Deliver end-to-end logistics for executive visits, customer events, leadership offsites, and team engagement • Design and produce internal comms content (PowerPoint, Canva), working with HR and marketing • Implement AI tools (ChatGPT, Gemini, Microsoft Copilot) to automate routine tasks and increase efficiency • Maintain project trackers and reporting docs in SharePoint, Excel, and Microsoft 365 suite Actively developing toward a career in business operations, marketing communications, or sales enablement, where I can take ownership of projects, apply strategic thinking, and continue leveraging automation tools to drive better outcomes.

Supported the President of Samsung Electronics Australia while contributing to office operations, internal events, and staff engagement during a dynamic hybrid work period. Collaborated with leadership and internal teams to support executive needs and strengthen workplace culture. Key Contributions: • Executive support for the President • Organised internal staff engagement initiatives, including wellness events, birthday celebrations, and executive visits • Assisted with internal event coordination and team activities alongside HR and facilities teams • Approved and supported staff travel requests in line with company policy, including regional leadership coordination • Supported VPs and cross-functional teams on internal logistics and operational tasks • Acted as liaison between the President’s office and wider departments to ensure business continuity • Recognised for strong operational insight This role deepened my experience in executive operations, internal communications, and stakeholder engagement.

Provided executive and project support to the Head of Sales & Marketing while working closely with the broader Sales & Marketing team across luxury property developments. This role involved a mix of digital marketing execution, customer database management, and campaign coordination. Key Contributions: • Created and executed social media and digital marketing content, including campaign calendars and EDM scheduling • Managed updates to website content, property listings, and CRM systems to ensure customer journeys were accurate and timely • Supported high-end launch events, VIP client functions, and project marketing initiatives • Acted as the operational go-between for internal teams, ensuring deadlines and tasks were being delivered • Gained hands-on experience with CRM platforms, social media tools, SEO, and campaign coordination This role helped build my foundation in digital marketing, stakeholder management, and luxury brand communication — skills I continue to draw on in broader marketing and business operations roles.

After relocating to Australia in March 2016 and completing my Real Estate Certificate, I began my career by supporting the Managing Directors of two boutique real estate agencies. These roles combined executive assistance, property marketing, and client service coordination, giving me a strong foundation in both business operations and marketing execution. Key Contributions: • Managed calendar coordination, inbox management, and daily operational support for the MD • Created and updated property listings and marketing materials including brochures, banners, and digital content • Coordinated property viewings, agent schedules, and front-of-house activities • Liaised with clients, trades, and suppliers to support leasing and sales processes • Maintained CRM systems and ensured listing accuracy, while assisting with sales reporting This early experience shaped my ability to work across executive coordination, stakeholder communication, and real estate marketing — skills that have carried through into my roles in tech and corporate environments.

Taught English to students aged 6 to 16 in a structured ESL program, delivering creative and engaging lessons in a fully English-speaking environment. Key Contributions: • Designed and delivered lesson plans focused on speaking, listening, reading, and writing • Developed creative ways to manage classroom dynamics and student motivation • Adapted curriculum to suit varying age groups and language levels • Built early experience in communication, public speaking, and content delivery • Developed patience, organisation and adaptability in a fast-paced learning environment This experience shaped my ability to communicate clearly, manage groups, and create engaging content, valuable skills I now apply across internal comms and business projects.