Nancy Odera

Determine the level of risk, Approving phone loans, Calling customers to verify information, Assessed over 500 credit applications, Resolving all customer complaints and concerns, Replying to all customers' emails, Following up to ensure customer satisfaction and issue resolution, Promoting products or services when appropriate, compliance with company as well as audit standards, Implemented effective strategies to identify and mitigate financial risks, Enhanced the verification process for customer loan details, Spearheaded the development of a comprehensive report system, Demonstrated versatility and reliability by successfully managing additional duties assigned.

Responding to all customer calls, Resolving all customer complaints and concerns, Replying to all customers' emails, Keeping track of assigned accounts, Escalating unresolved problems to appropriate departments, Maintaining positive relationships with customers, Following up to ensure customer satisfaction and issue resolution, Promoting products or services when appropriate, Generating and submitting reports on customer service activities, Staying updated on company products, services, and policies, Suggesting improvements to enhance customer service quality, Meeting and exceeding customer service performance metrics, Participating in training sessions and team meetings

Responding to all customer calls, Resolving all customer complaints and concerns, Evaluate loan documents, Replying to all customers' emails, Convince the customer to clear his loan, Record loan denials, Perform risk assessment on potential clients, Keeping track of assigned accounts, Assist agents hit given targets, Allocate and reallocate files, Train agents on how to handle calls