Narváez Adalberto
Customer Support Engineer
Salary / Daily rate
Budapest, Hungary
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer Support Engineer with 6+ years delivering technical assistance in English and Spanish across diverse industries. Proven expertise supporting learning management systems, RTK/PPK systems, and test equipment for global companies like Samsung and Nokia. Specialized in multilingual customer service and technical troubleshooting to drive satisfaction and product optimization.
Work experience
Application Support
Emlid
Apr 2023 - Jul 2023
4 months
Budapest, Hungary · Hybrid
Providing technical assistance, training, and guidance to customers and users of Emlid's products such as receivers, RTK/PPK systems, antennas, and software. Supporting customers for data processing, analysis, and interpretation, and collaborating with internal teams to ensure customer satisfaction and product improvement.
L1 Support Engineer
Instructure
Sep 2019 - Oct 2022
3 years 2 months
Budapest, Hungary
Supporting in English and Spanish end users of Canvas, learning management systems administrators and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product's use and address specific user issues.
Sales Manager for Spain and Latin America
Equip-Test
Jan 2018 - Jul 2019
1 year 7 months
Vecsés, 2220 Hungary
We are suppliers of test equipment for global companies such as Bosch, Sanmina, Philips, Jabil, Samsung, Nokia, Flex, Lear, etc. Test Probes: LEAD-FREE ICT/FCT MULTI-PURPOSE INTERFACE HIGH CURRENT RADIO-FREQUENCY SWITCH PNEUMATIC TEST JIG'S CABLE HARNESS ETC,
Warehouse Officer
MCC Construction Co.
Aug 2014 - Mar 2016
1 year 8 months
47270 Encarnación de Díaz, Jalisco, Mexico
PDDM Project Document and Data Management
ICA FUOR DANIEL S. DE R. L. DE C.V.
Sep 2011 - May 2014
2 years 9 months
Mexico City, CDMX, Mexico
PDDM Dpt. for Engineering Dpt.
Education
Universidad Autónoma de Aguascalientes - UAA -
Bachelor of Social Sciences
2003 - 2008
5 years 1 month