Nassera BELHAJ
Customer Service Director | SAP SD/MM Expert
Salaire / Taux journalier
Paris, France
Freelance
Peut venir sur site
Expertises
Langues
À propos
Introduction
Customer Service Director with 30+ years expertise in Order to Cash and SAP SD/MM operations across FMCG companies. Led teams up to 13 people, managed digital transformation projects, and optimized supply chain processes at major brands like Reckitt and Essity. Specialized in customer service strategy, performance management, and operational excellence to drive revenue growth.
Expérience de travail
Manager de transition - Customer Service and Supply
Storck
oct. 2024 - Présent
2 ans 1 mois
Paris, France
Responsable du projet internalisation du Service client et Supply service au sein de la filiale France.
Customer Supply Service Manager
Reckitt
sept. 2022 - oct. 2024
2 ans 2 mois
91300 Massy, France
Essity
mars 2019 - juil. 2022
3 ans 5 mois
Région de Paris, France
Customer Service Back and Front Office Director - B2B Professional Hygiene
oct. 2019 - juil. 2022
2 ans 10 mois
Région de Paris, France
- Definition and implementation of customer service and supply chain strategy - Organization, management and développent of customer service team (13 people) - Management of customer loyalty and performance - Acceleration of the digitalization of orders and documents - Management of structuring and innovative cross-functional projects - Optimization and simplification of processes - Responsible for budget accuracy and payment of customer rebate - Responsible of customer and material data base - Responsible of pricing conditions update
Customer Service consultant - BtoB Professional Hygiene
mars 2019 - oct. 2019
8 mois
Region de Paris
Customer Service and SAP SD operational consultant
LINPAC Packaging
mars 2018 - juil. 2018
5 mois
56250 Elven, France
- Follow up and development of CS team in a reorganization and transformation environment (activity and new ERP) - SAP SD, MM, QM and FI A/R training and users support ( test, issue solving, SOP ) - Optimization and simplification of existing tasks - Implementation of efficient processes, ways of working and reporting
Consultante service client
American Vintage Officiel
avr. 2017 - juil. 2017
4 mois
Signes, France
- Analyse, diagnostic et propositions d'amélioration
Customer Service and Cash Collection Director ( Order To Cash )
Levi Strauss & Co.FRANCE
juil. 1999 - mars 2017
17 ans 9 mois
Région de Paris, France
- Support and increase sales through pro-active action plans - Drive Service to customers and consumers to excellence through KPI setting and follow up - Cash collection Management : overdue and DSO decrease - Claims responsible - B2B website data responsible - Project business partner, trainer and super user on SAP implementation - Project leader on VMI ( GPA ) model implementation - Supply Chain key partner with carrier, Customers and European warehouses - Responsible for DEB report and exportation processes - Team development and engagement focus - Drive customer service transition to third part partner ( US and Romania )
Customer Service Manager
Beiersdorf
janv. 1990 - déc. 1999
10 ans
Savigny-le-Temple, France
Customer Service Manager and Logistic Project Leader ( Vendor Management Inventory )
Formation
Spanish Chamber of Commerce
Certification
1989 - Présent
37 ans 10 mois
British Chamber of Commerce
Certification
1989 - Présent
37 ans 10 mois
Université Paris-Sorbonne
Master
1990 - Présent
36 ans 10 mois